Crunch Fitness - Austin Northwest

lack of signage restricting cell phone use in the sauna

Front desk staff member provided rude and unprofessional customer service.

Staff member followed customer causing safety concerns

Misleading billing practices and overcrowded facility with rude management.

inflexible contract terms and unauthorized billing for training sessions

Unexpected charges applied despite cancellation policy terms.

Gym equipment is insufficient, poorly organized, and facility cleanliness is lacking.

Front staff interactions are negative and class availability is insufficient.

Fitness classes reach capacity too quickly due to overcrowding.

Customer service staff were rude to a potential member.

Staff could not confirm Silver Sneakers membership eligibility.

The business charges unexpected and non-transparent monthly fees.