Crunch Fitness - Charlotte University
🏋️ Fitness & Gyms · 8514 University City Blvd · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary facility and deceptive membership cancellation policies.
Business reply on Google
Hi, we’re sorry to hear you had this experience at our gym. We pride ourselves on our customer service and aim to deliver a high quality level of service to everyone who walks through our doors, including yourself. Just so you are aware, we require cancellations in person so that you can physically sign off on your cancellation and we can verify the identity of the person cancelling, and this policy is outlined in the membership agreement you signed when you joined. We also appreciate your feedback regarding the cleanliness and maintenance of the club and will be sure to pass your concerns onto management for due consideration. Thank you and have a great day.
The gym does not offer 24-hour access.
Business reply on Google
Hi, thanks for giving us your feedback. We understand that our current hours may not work for everyone’s schedule. We will be sure to pass your review onto management so they can take it into due consideration for the future. Hope that helps, thank you and have a great day.
unexpected cancellation fees and aggressive staff behavior
Business reply on Google
Hi, we’re sorry to hear you had this experience at our gym and that the customer service you received did not meet our standards. Just so you are aware, we have a 90-day commitment policy, and cancelling prior to completing that commitment may result in the annual fee being charged. These policies are outlined in the membership agreement you signed when you joined. We’re sorry if this wasn’t made clearer when you signed up and will make a conscientious effort to better communicate this in the future. Thank you and have a great day.
The gym facility had overflowing trash bins and litter on floors.
Business reply on Google
Hi, thanks for giving us your feedback and we're sorry to hear you feel this way about our gym’s cleanliness. Please be assured we have a team of professional cleaners cleaning the gym daily to ensure the gym is #CrunchClean at all times. If you notice an area that requires immediate attention, kindly let our front desk staff know and they’ll be happy to address the issue there. We will also pass your feedback onto management for due consideration. Thank you and have a great day.
Inconsistent locker room cleanliness and frequent sauna maintenance issues.
Business reply on Google
Hi, thanks for taking the time to review and for sharing your feedback. We’re glad to hear you enjoy our gym, and we’re sorry to hear about your concerns regarding the men’s locker room and sauna. Please be assured we have a team of professional cleaners cleaning the gym daily to ensure the gym is #CrunchClean at all times, and we aim to have any maintenance issues addressed as quickly as possible. We will be sure to pass your feedback onto management so they can personally address your concerns in the club. Thank you and have a great day.
Sauna is frequently broken and staff are inattentive to facility maintenance.
Business reply on Google
Hi, sorry to hear you feel this way about our gym. We will be sure to pass your review on to management so they can personally address your concerns regarding the sauna and staff experience for the future. Thank you and have a great day.
Unauthorized charges were processed after the membership was officially cancelled.
Business reply on Google
Hi Kalva, we’re sorry to hear you had this experience at our gym. We pride ourselves on our customer service and aim to deliver a high quality level of service to everyone who walks through our doors, including yourself. We will be sure to pass your review on to management so they can personally address this issue for the future. Thank you and have a great day.
business refuses to cancel membership and continues unauthorized charges
Business reply on Google
Hi, we’re sorry to hear you had this experience at our gym. Since your concerns involve specific details regarding your cancellation, charges, and account status, please give the club a call so our team can review your account information and provide more personalized assistance. We hope you’ll reach out so we can discuss this further and work toward resolving the issue. Thank you and have a great day.
unprofessional staff behavior and poor communication regarding gym access
Business reply on Google
Hi, we’re sorry to see you had this experience. Your feedback is important to us, and we’d like the opportunity to understand your concerns better. Please stop by the club or give us a call so management can review this with you directly. Thank you and have a great day.
The gym requires an unreasonable process to cancel a membership.
Business reply on Google
Hi, we’re sorry to see you had this experience. Your feedback is important to us, and we’d like the opportunity to understand your concerns better. Please stop by the club or give us a call so management can review this with you directly. Thank you and have a great day.
hidden membership fees and broken gym equipment
Business reply on Google
Hi, we’re sorry to see you had this experience. Your feedback is important to us, and we’d like the opportunity to understand your concerns better. Please stop by the club or give us a call so management can review this with you directly. Thank you and have a great day.
Personal trainers are inconsistent and the business continues charging for services.
Business reply on Google
Hi, we’re sorry to see you had this experience. Your feedback is important to us, and we’d like the opportunity to understand your concerns better. Please stop by the club or give us a call so management can review this with you directly. Thank you and have a great day.
Trainer continued unauthorized charges after sessions ended and ignored refund requests.
Business reply on Google
Hi, sorry to hear you feel this way about our personal training. Just so you are aware, personal training agreements, including billing and cancellation procedures, are outlined in the contract you signed, so we’d suggest referring to this document for further information and clarification. That being said, we’re sorry for any frustration regarding your experience and would like the opportunity to review your account with you. Please stop by the club or give us a call and we’ll be happy to assist you there. Thank you and have a great day.
Staff lost customer identification and failed to resolve the issue promptly.
Business reply on Google
Hi, we’re sorry to hear you feel this way about our gym. We pride ourselves on our customer service and aim to deliver this high quality level of service to everyone that walks through our doors, including yourself. We take situations like this very seriously, especially when it involves guest check-in procedures and member safety, and we will be sure to pass your feedback along to management for review. We hope you’ll stop by the club or give us a call so you can share more details and we can discuss this further there. We’re all about making gym-provements to keep members our happy so we hope to hear from you soon! Thank you and have a great day.
gym continues charging membership fees after multiple cancellation requests
Business reply on Google
Hi, sorry to hear you feel this way about our gym. Just so you’re aware, cancellations must be completed in person so the account holder can sign off and we can verify identity, as outlined in the membership agreement signed at enrollment. If you have questions about your account or would like to review this further, please stop by the club or give us a call and we’ll be happy to assist you. Thank you and have a great day.
Gym suffers from overcrowding, poor staff service, and lack of cleanliness.
Business reply on Google
Hi, we're sorry to hear about your experience and appreciate you taking the time to share your concerns. Cleanliness, maintenance, and friendly service are all top priorities, and it’s clear we fell short in several areas. We’ll make sure your feedback is passed along to management so they can address these issues directly. Thank you and have a great day.
Excessive cancellation fees and rude staff experience
Business reply on Google
Hi, we're sorry to hear about your experience and understand how frustrating this must have been—especially with your work-related move. Our membership includes a 90-day commitment and a 30-day notice for cancellations, both outlined in the agreement at signup, but we’re sorry if that wasn’t made clear. We’ll pass your feedback along to management for review. Thank you and have a great day.
Deceptive contract terms and unauthorized charges leading to financial loss
Business reply on Google
Hi, we're sorry to hear about your experience and the frustration it’s caused. Our membership terms, including the 90-day commitment and applicable fees, are outlined in the agreement at signup, but we understand how disappointing it can be if expectations weren’t clearly communicated. We’ll be sure to share your feedback with management for review. If you'd like to go over the details of your account, please feel free to call or stop by the club. Thank you and have a great day.
Business failed to process refund for accidental membership sign up
Business reply on Google
Hi, we’re sorry to hear about the confusion and frustration. Our cancellation policy does require in-person verification and a 30-day notice, which is outlined in the membership agreement. That said, we understand your situation and encourage you to contact the club again directly so we can look into your account and work toward a resolution. Thank you and have a great day.
Poor facility maintenance and lack of staff rule enforcement.
Business reply on Google
Hi Tyler, we’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Cleanliness, safety, and member satisfaction are very important to us, and we will be reviewing your concerns with our team to ensure they are addressed. We take all feedback seriously—positive and negative—and we are committed to improving the experience for all of our members. If you’d like to discuss this further, we welcome you to reach out to the club directly so we can assist you. Thank you again for bringing this to our attention.