Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The women's locker room is consistently dirty.
Business reply on Google
Thank you Shcnequaw, your feedback is important to us, and we are addressing this concern to ensure a cleaner environment for everyone. Please contact us directly at [email protected] so we can further assist you.
The gym plays music that is unsuitable for working out.
Business reply on Google
Thank you for your feedback Ronnie. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Staff rudely interrupted workout without providing prior notice of class schedule
Business reply on Google
Thank you for your feedback Diego. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
difficulty canceling membership and unexpected additional charges
Business reply on Google
Hi Val, we're very sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide. We are escalating your review to our management team, and we would still appreciate the opportunity to gather more details and review your account. Please reach out to us directly at [email protected] so we can look into this further and work toward a resolution.
The gym facility smells strongly of cigarette smoke near the kids club.
Business reply on Google
We're sorry to hear about your experience, Candy. We take this concern seriously and would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address this. Please contact us directly at [email protected]
Staff fail to enforce gym etiquette and cleanliness standards for members.
Business reply on Google
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and appreciate you pointing out where we’ve fallen short. Your comments about gym etiquette and staff attentiveness are being taken seriously, this isn’t the standard we want for our members. We’ll be addressing these concerns directly with our team to ensure better floor presence and enforcement of our gym policies.
Gym staff are inattentive and vehicle security is a concern.
Business reply on Google
We're sorry to hear about your concerns, Su Lee. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Personal belongings were stolen from the gym locker room.
Business reply on Google
We're sorry to hear about your experience, Lucila. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Childcare area is consistently at capacity with long wait times.
Business reply on Google
We're sorry to hear about your experience, Desmona. Your feedback is important, and we hope to address this concern for a better member experience. If you'd like to discuss this further please contact us directly at [email protected] so we can address your concerns and assist you further.
unauthorized duplicate charges and poor management of account billing issues
Business reply on Google
We're sorry to hear about your experience, Gwen. Please contact us directly at [email protected] so we can review your account and help make this right.
The men's bathroom is not kept clean by other gym members.
Business reply on Google
We're sorry to hear about the condition of the men's bathroom, Anselmo. Your feedback is important, and we hope to address this concern for a better experience.
Staff ignored session preferences and facility cleanliness is poor.
Business reply on Google
We're sorry to hear about your experience, KeAnthonette. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Presence of cockroaches in the fitness facility
Business reply on Google
We're sorry to hear about your experience, Suzy. Please contact us directly so we can address your concerns and assist you further.
Staff members behave unprofessionally and disregard gym rules
Business reply on Google
We're sorry to hear about your experience, Jose. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Gym was closed despite voicemail stating it would be open.
Business reply on Google
We sincerely apologize for the inconvenience and frustration this caused. That’s not the experience we want for our members, Mr. Marlun. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Hidden membership fees and lack of responsive customer service
Business reply on Google
Hi, we’re very sorry to hear about your experience and understand how frustrating this situation has been. This is not the level of service we aim to provide. We are escalating your review to our management team, and we would still appreciate the opportunity to gather more details and review your account. Please reach out to us directly at [email protected] so we can look into this further and work toward a resolution.
Management failed to address violent threats and harassment against staff and members.
Business reply on Google
Thank you for bringing this to our attention. The behavior you described is completely unacceptable, and threats or harassment of any kind are never tolerated at our gym. We have taken action regarding this and are reviewing our safety procedures to ensure our staff and members are protected.
Sanitizer and paper towel stations are empty while staff are idle.
Business reply on Google
We're sorry to hear about your experience with the supplies, Anneke. Your feedback is important, please contact us directly so we can address your concerns and assist you further.
Staff member was unprofessional and dismissive while on a personal call.
Business reply on Google
We're sorry to hear about your experience with our staff, Yasir. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Management enforces arbitrary policies and the sauna is not functional.
Business reply on Google
We're sorry to hear about your experience, Kevonna. Please contact us directly at [email protected] so we can address your concerns and assist you further.