Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer service is unreachable through the website
staff ignored phone calls while working at the front desk
Unauthorized charges, poor facility hygiene, and broken gym equipment.
unauthorized charges and poor gym maintenance and staff conduct
unclear contract terms led to unexpected cancellation fees and annual charges
customer charged annual fees despite never accessing the gym facility
Staff made discriminatory comments and failed to disclose annual fee charges.
Gym requires certified letter for membership cancellation
poor facility hygiene and blocked emergency egress pathways
Staff lost customer ID leading to potential identity theft concerns
difficult membership cancellation process and unexpected additional charges
The gym removed the child watch service.
Business reply on Google
Hayley, Crunch Fitness - Hilliardwould like to thank you for the five-star rating you gave us. We strive for great customer service.
Poor equipment layout, unsanitary locker rooms, and unresolved safety hazards.
locker room cleanliness, loud music, and slow equipment repairs
Business reply on Google
Thank you for taking the time to share your review with us. If you would like to discuss any concerns you may have, please reach out to us at [email protected]. By providing quality feedback, you can help ensure we make your next visit a positive one.
Overcrowded gym with damaged equipment and insecure locker storage facilities.
Business reply on Google
We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Customer satisfaction is of utmost importance and we would like the opportunity to investigate this issue. Please reach out to us at [email protected] to discuss your concerns and to help us make your next experience a great one!
High cancellation fees and poor gym cleanliness and overcrowding.
Business reply on Google
Thank you for taking the time to provide us with your feedback. We’re always looking for ways to make improvements to our policies and procedures in order to provide the best customer experience possible. We value our customers and want to make every visit a great one.
inconsistent cancellation policy resulted in an extra month of fees
Business reply on Google
We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Customer satisfaction is of utmost importance and we would like the opportunity to investigate this issue. Please reach out to us at [email protected] to discuss your concerns and to help us make your next experience a great one!
Staff and management were confrontational and harassed the customer and son.
Business reply on Google
Thank you for taking the time to provide us with your feedback. We’re always looking for ways to make improvements to our policies and procedures in order to provide the best customer experience possible. We value our customers and want to make every visit a great one.
gym continues charging membership fees after cancellation request
Business reply on Google
Thank you for taking the time to provide us with your feedback. We’re always looking for ways to make improvements to our policies and procedures in order to provide the best customer experience possible. We value our customers and want to make every visit a great one.
gym membership cancellation process is excessively difficult and unresponsive
Business reply on Google
Thank you for providing us with your feedback. The comments you have shared are extremely beneficial in helping us improve the overall customer experience within our club to ensure your next visit is a great one! Please keep in mind, you can also call your local club to schedule an appointment with one of our associates who will be more than happy to make your next visit, your best visit.