Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff appeared unprofessional and potentially under the influence while working.
Business reply on Google
Hi Jack, We’re sorry to hear about your experience and appreciate you bringing this to our attention. What you described is very concerning, and we would like to better understand what happened so we can look into it right away. Please email more details about your visit, along with your membership information, to [email protected] so our team can investigate this further and address it appropriately.
The gym has unsanitary bathroom facilities and unpleasant music.
Business reply on Google
Hi there, We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. Cleanliness, restroom maintenance, and the overall gym environment are all important to us, and we would like to look into this further. Please email more details about your visit, along with your membership information, to [email protected] so our team can investigate and address these concerns appropriately.
hidden fees and difficulty canceling gym membership
Business reply on Google
Hi Adrian, We’re sorry to hear about your frustration and appreciate you sharing your concerns. All memberships require a minimum of 60 days before the annual fee is processed, and we apologize if there was any confusion regarding the terms, fees, or cancellation process. We would like the opportunity to review what happened and better understand your experience. Please email more details, along with your membership information, to [email protected] so our team can investigate this further and address it appropriately.
Staff coerced positive review for membership cancellation and threatened unauthorized…
The gym facility is unsanitary with poor climate control and maintenance.
Unresolved billing issues and failure to address sexual harassment of member
Instructor unfairly assigned spin bikes to preferred members
Business reply on Google
Hi CC, we’re really sorry for the experience you described in spin class. We appreciate you calling this out so we can address it with the instructor and team right away. Please send an email to [email protected] with your membership information, the class date and time, and the instructor’s name, along with any other details you remember. We will review what happened and make sure this does not happen again. If you prefer, you can also stop by the front desk so a manager can assist you on the spot.
The gym facility is not kept clean.
Staff refused entry for a free trial and facility was dirty.
Gym failed to address reported harassment and member safety concerns
Management failed to address customer abuse toward a staff member.
Gym equipment is frequently occupied by people not exercising
The gym showers are dirty and unusable.
Business continued charging membership fees after cancellation request was submitted.
Business reply on Google
Hi Yolanda, sorry to hear about your experience—this sounds incredibly frustrating, and we completely understand your concern. We'd really like to get this resolved properly. Please come by the club Monday through Friday to speak directly with our General Manager, Manuel, or reach out to us at [email protected] so we can take a closer look at your account and make things right.
Staff member denied free trial and demanded payment for day pass
Business reply on Google
Hi Paolo, sorry you had that experience—it’s definitely not how we want anyone to feel when walking into our gym, especially for the first time. Our goal is always to be welcoming and helpful, and it sounds like we missed the mark here. We appreciate the feedback and are addressing this with the team to make sure future guests are treated with more care and professionalism. If you’re ever open to giving us another shot, we’d love to make it right.
billing errors and unprofessional staff behavior during appointment
Business reply on Google
Hi Steven, We apologize for the miscommunication and the unprofessional interactions you encountered during your visit. This is not the standard we hold ourselves to. Our Fitness Manager recently departed, which may have contributed to the confusion. We’d love the opportunity to make things right. If you’re willing, we’d be happy to arrange a meeting with our General Manager, Manuel, to address your concerns and ensure you feel valued. Thank you for considering us, and we hope we can regain your trust in the future.
Unsanitary locker room, broken facilities, and security concerns regarding locker theft.
Business reply on Google
Hi Kareem, We’re sorry to hear about your experience and completely understand your frustration. Our gym recently came under new management, and our team is working hard to address issues like the ones you’ve described. Cleanliness is a top priority, and we’re committed to getting it corrected immediately. Regarding the showers, we’re excited to let you know that brand-new water heaters are being installed on 12/20/24, so this issue will be resolved very soon. If you notice any other concerns or have additional feedback, please feel free to email our operations manager at [email protected]—we’d be happy to address it.
Staff pressured customers to purchase memberships instead of honoring free passes.
Business reply on Google
Hi Steven, We sincerely apologize for the negative experience you and your friend had. It sounds like we missed the mark here, and we want to make things right. Could you please send an email with more details and include your membership information to our district manager at [email protected]? Our team will investigate this matter and address your concerns. Thank you for bringing this to our attention.
Locker rooms and restrooms are poorly maintained during early morning hours.
Business reply on Google
Hi Donald, I'm truly sorry to hear about the issues with the cleanliness of our men's locker room and restrooms. We understand how important this is, especially for early morning members like yourself. We currently have an overnight porter and are in the process of hiring another to better address this problem. Your suggestion about adding a trashcan in the handicap stall is very helpful, and we'll look into implementing it. We hope as we make these improvements, you'll consider adjusting your review. Thank you for your patience and for bringing this to our attention.
gym failed to process cancellation and refund after multiple contact attempts
Business reply on Google
Hi Max, I'm really sorry to hear about your experience. This isn't how we want to do business, and I understand your frustration. Please reach out to our district manager at [email protected] with your membership details, and we'll work to get this resolved for you as quickly as possible. Thank you for letting us know.