Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
gym refuses to cancel membership over the phone
Business reply on Google
We're sorry to hear about your experience, Shamya. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Instructor was unprofessional and dismissive toward a student seeking pose guidance.
Business reply on Google
Thank you for your feedback Katherine. We would appreciate the opportunity to discuss your experience further and gather any additional details that may help us address your concerns. Please contact us directly at [email protected] so we can further assist you.
Staff member was rude and failed to address empty cleaning stations.
Business reply on Google
We're sorry to hear about your experience, Loretta. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
Staff member was rude and aggressively pressured customer to pay more.
Business reply on Google
We're sorry to hear about your experience, Elena. Your feedback is important, please contact us directly at [email protected] so we can address your concerns and assist you further.
Customer charged annual fee after cancelling gym membership
Business reply on Google
We're sorry to hear about your experience, Sander. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Gym refuses to process membership cancellation requests via written notice.
Business reply on Google
We're sorry to hear about your experience, Will. Please contact us directly so we can address your concerns and assist you further.
Staff members repeatedly monitor the user in the studio room.
Business reply on Google
We're sorry to hear about your experience, Erick. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Incorrect membership billing and poor management communication regarding account…
Business reply on Google
We're sorry to hear about your experience, Nova. Your feedback is important, please contact us directly so we can address your concerns and assist you further.
Customer was double charged a cancellation fee after ending membership.
Business reply on Google
We're sorry to hear about your experience. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Childcare staff failed to supervise children and mixed up parent records.
Business reply on Google
Thank you for bringing this to our attention. We’re very concerned to hear about your experience, as child safety and supervision are our top priorities. We’d like to look into this matter promptly. Please contact us directly at [email protected] with your name and the best way to reach you so our leadership team can follow up..
Unexpected fee increases and difficulty canceling membership.
Business reply on Google
We're sorry to hear about your experience with our membership fees, Chloe. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Trainer stopped responding and management failed to provide follow-up or resolution.
Business reply on Google
Hi Jasmin, we’re truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. This is not the standard we aim to provide. We are escalating your concerns to our management team for immediate review. Please reach out to us directly at [email protected] so we can address these issues with you and work toward a resolution.
customer charged for membership despite being told it was cancelled
Business reply on Google
We're sorry to hear about your experience with the membership charges and cancellation, ORJ3RD. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Gym continues charging fees and sends collections after confirmed account cancellation.
Business reply on Google
Hi Julia, we’re very sorry to hear about your experience. This is not the standard we strive to uphold. We understand how frustrating this must be and would like the opportunity to make things right. Please contact us directly at [email protected] so we can review your account and resolve this issue as quickly as possible.
The gym failed to process a requested membership cancellation.
Business reply on Google
We're sorry to hear about your experience, Brenda. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Front desk staff are unwelcoming and disinterested in their work.
Business reply on Google
We're sorry to hear about your experience, Trinity. Please contact us directly at [email protected] so we can address your concerns and assist you further.
Staff member harassed customer and unauthorized charges occurred after cancellation.
Business reply on Google
We're sorry to hear about your experience with our staff and the cancellation issue, Diana. Please contact us directly at [email protected] so we can address your concerns and assist you further.
The gym has a difficult and time-consuming membership cancellation process.
Business reply on Google
We're sorry to hear about your experience with the cancellation process, David. Please contact us directly at [email protected] so we can address this matter and assist you further.
unauthorized charges occurred after a requested membership cancellation and account freeze
Business reply on Google
We're sorry to hear about your experience with our billing and cancellation process, Jacqueline. Please contact us directly at [email protected] so we can address this matter and assist you further.
Unsanitary gym conditions and unauthorized membership billing charges.
Business reply on Google
We're sorry to hear about your experience with the cleanliness and membership issues, Manuel. Please contact us directly at [email protected] so we can address these concerns and assist you further.