Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager inappropriately questioned customer about age in front of others.
Business reply on Google
Please correct me if I am wrong, but I believe your membership was revoked last year. If the manager wanted to know your age she would just find it on your membership account. Please know that no one wants to know your age, and we hope you soon find a new gym that serves all your needs.
Gym refuses to waive cancellation notice period during family emergency
Business reply on Google
We’re really sorry, Lauren. That doesn’t sound right, and we want to help. Please reach out to [email protected]. Please include a copy of this review for faster response.
Difficulty canceling membership leading to an extra month of charges
Business reply on Google
Hi Garrett - Thanks so much for your comments, and for the 5 stars! I will share this with the team in Carmel Valley, especially Peter! I am sure this will make his day! Regards, Steve C – owner
gym equipment and restroom sink remain broken for weeks
Business reply on Google
I'm sorry to hear about your experience with the equipment and restroom maintenance, Benyamin. We appreciate your feedback and are working to address these issues promptly to improve your experience at our gym.
Gym continued charging membership fees after multiple cancellation requests.
Business reply on Google
We are always sorry to see a review like this. Member called the club this morning saying he forgot to cancel before he moved out of town. Our staff explained how to request the cancel (send email, click to cancel online, US Mail, or in-person at club), Memberships cannot be purchased or cancelled by phone. We take pride in operating with the highest degree of integrity, and are proud of how easy it is to join, or to cancel.
Gym uses deceptive contract terms to charge fees indefinitely.
Business reply on Google
Please let me help you resolve whatever issues you have. Buying a membership from Crunch should be super easy, and cancelling should be just as easy. I certainly don't want anyone feeling the way you do, so please let me know what happened or how I can help. Steve C - owner
Broken equipment, dirty restrooms, and misleading membership access policies.
Business continued charging membership fees after cancellation requests were submitted.
Business reply on Google
We have checked our records and found 2 memberships for your son. One was cancelled in 2021, and another one was purchased in 2022. We have no record of the most recent membership being cancelled, but based on your written review here we will cancel it now. If you have any evidence of a previous cancellation please provide it and we will of course correct any mistake on our end. Our goal is to make it super easy to enroll, and just as easy to cancel, but either case there is always some form of documentation to record it.
Facility has poor temperature control, loud music, and excessive dust accumulation.
Business reply on Google
Hi Ghazal - I am aware of your comments, and so is our management team in Carmel Valley. We do know that members care about the temperature range in all our clubs, so we pick for what we believe is the happy medium, and also the best for safe exercise. As for your concerns about cleanliness or the general health, I would encourage you to speak to anyone at the front desk if or when you have seen issues like you mention. This will allow us to verify the issue and take immediate action. Steve C - owner
Gym charges fees despite previous cancellation and difficult cancellation process.
Business reply on Google
Actually a scam is what happens over the phone. Like most businesses, we do not sell memberships over the phone, and we do not cancel memberships over the phone. The good news is that a membership can be cancelled on our website, or with a simple email or dropping a letter in the mail. Also, whenever a new member enrolls we review the new member checklist which explains your fees, when they are due, and how to cancel, including specific information on the 10-day notice. Most gyms require 30 days notice, but we can even help members with an expedited cancel if they notify in fewer than 10 days. Please let me know your name or membership number and I will look into your specific case and see what I can do to help you. Please email [email protected] with this information and I will respond back to you. Steve C - owner
Gym charged an undisclosed annual fee despite written confirmation of no charges.
Business reply on Google
Please provide me with your name or membership number so I can look into this for you. I can say with certainty that we always want members to know how our fees work. On every monthly dues membership there are only 2 fees: monthly dues and the annual fee. If anyone prefers to avoid the annual fee then we recommend simply paying the daily guest fee or buying a short-term membership. If in your case this would have been a better option I will work with the club staff to allow you to switch retroactively. Steve C - owner
Locker rooms were closed and day pass entry was denied.
Business reply on Google
Thanks for sharing your experience here Andrew. It is true that Crunch Carmel Valley is in an especially expensive location in the Del Mar Highlands. Our remodel was completed a couple of months ago, and we are super proud of the finished product so hopefully you might come back one day and see it for yourself. Also want to mention that we have quite a few locations around San Diego County, and all of them offer the lower rates you are comparing against. Unfortunately for those who want the convenience of an awesome gym right in the heart of Carmel Valley you just have to pay a bit more. Regards, Steve C - owner
Personal trainer availability issues and unauthorized billing for missed sessions.
Business reply on Google
Thanks for taking the time to share your sentiments Shu Pin Liu. Obviously 2 stars is a very low rating, so can you tell me what happened or how we can improve? We always aim for nothing less than 5 stars, so be assured that I want to try to resolve any concerns. Regards, Steve C - owner
membership access restrictions were not clearly communicated to the customer
Business reply on Google
Very sorry to hear about your concerns, and wish our staff would have waived the guest fee given your circumstances. Crunch does have 3 tiers of clubs, and the top tier are located in the most expensive real estate in the country, such as Manhattan, Downtown San Francisco and Carmel Valley. All of these locations are designated as Signature or Select on Crunch.com. Again, I am sorry to hear about your experience, and if you are still in the area I would be happy to arrange for you to use our Carmel Valley location at no charge for the remainder of your visit. Please let me know if you would accept my offer. Regards, Steve C - owner
Broken gym equipment and leaking air conditioning remain unfixed.
Gym equipment is broken and membership cancellation requests were ignored.
gym continued charging membership fees after cancellation request
Membership and daily pass prices are significantly higher than other locations.
Business reply on Google
Hi Johnaviation, we don't require our customer to pay for a free day/week pass that we are offering before the customer decide to get a membership. And also,our memberships start at $44.99/mo! 💪 You can see all the plan details and pricing at crunchcarmelvalley.com or call the club for more info. Thank you!
Gym equipment is broken and fitness rooms are restricted
Business reply on Google
Hi David, we are sorry to hear that your experience with us didn’t quite match your expectations. We would love to chat further so that we can deliver a better experience. You may reach us anytime at [email protected]. Thank you!
Unreliable gym wifi and insufficient quantity of light free weights.
Business reply on Google
Hi fellow Crunch member! We understand your frustration and are there with you. As you are aware this is out of our control. The city was supposed to have this corrected in October. The businesses within that entire area has been affected. The staff and executives are aware of this matter so we apologize you feel as if we do not care but it is out of our hands and has nothing to do with our own WiFi service.