Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The gym is overcrowded during peak evening hours.
Business reply on Google
Thank you for your feedback, Vlad. We apologize for the crowding during peak hours and will work on ways to improve the experience for our members.
unorganized front desk staff and damaged gym equipment
Business reply on Google
I'm sorry to hear about your experience with the front desk, Butterfly. We appreciate your feedback and will work on improving our organization and communication to better serve our members.
The business charges excessive and unexpected cancellation and membership fees.
Business reply on Google
I'm sorry to hear about your experience with the fees, Jonathan. We appreciate your feedback and will review our policies to ensure transparency and fairness for all members.
Poor facility maintenance and unprofessional staff conduct at the gym.
unprofessional staff and unauthorized recurring charges after contract expiration
Business reply on Google
I'm sorry to hear about your experience, Rasoul. We appreciate your feedback and will address these concerns to improve our service and ensure better communication and support for our members.
Excessive volume levels in group fitness classes causing discomfort.
Business reply on Google
I'm sorry to hear about your experience with the noise levels in the group fitness classes, Mo. We appreciate your feedback and will address this issue with our instructors to ensure a more comfortable environment for all members.
Staff member provided poor customer service and made the customer unwelcome.
Business reply on Google
Thank you for your feedback, Marisol. We apologize for the lack of a welcoming atmosphere and will work on improving our customer service to enhance your experience.
Poor ventilation, unreliable internet, and lack of bathroom supplies.
Business reply on Google
Thanks for bringing this to our attention Thomas. We’re sorry the air feels that way when you walk in and that the Wi-Fi hasn’t been reliable. We’ll be checking our ventilation to make sure fresh air is circulating better and will work on fixing the internet issues so the experience is more comfortable all around.
Business sent unsolicited spam with a broken unsubscribe link.
Business reply on Google
I'm sorry to hear about your experience with our emails, Jeffrey. We appreciate your feedback and will work to ensure our communication practices are improved.
The gym is dirty and lacks basic bathroom supplies.
Business reply on Google
Hi Ivan, we're really sorry to hear about your recent experience. That’s definitely not the standard we aim to uphold at Crunch Winchester. We take cleanliness, member service, and overall gym experience very seriously, and your feedback helps us identify where improvements are needed. We’d appreciate the opportunity to learn more and make things right. Please don’t hesitate to reach out to the club manager directly. Thank you for bringing this to our attention.
staff failed to refill paper towel dispensers despite multiple requests
Business reply on Google
Hi Julio, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.
Gym has broken air conditioning, poor cleanliness, and unprofessional staff.
Business reply on Google
We appreciate your feedback and are working to address these issues promptly to improve your experience at our gym.