Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff denied gym access due to lack of California identification.
Business reply on Google
I'm sorry to hear about your experience with the pass policy, Junior. We appreciate your feedback and will review our guest pass procedures to ensure clarity and fairness for all visitors.
Disabled shower stall is broken, unsanitary, and poses safety hazards.
Business reply on Google
I'm sorry to hear about your experience, LaLa. We appreciate your feedback and will address these issues immediately to ensure our facilities are safe and accessible for all members.
The background music volume is excessively loud.
Business reply on Google
I'm sorry to hear about the issue with the music volume, Nell-e. We appreciate your feedback and will work on adjusting the levels to ensure a more comfortable environment for everyone.
Gym equipment is broken and water quality is poor.
Business reply on Google
Hey Khang, we’re sorry things didn’t go as expected. Please reach out to [email protected] so we can make it right. Please include a copy of this review for faster response.
unauthorized charges applied after membership cancellation
Business reply on Google
Hey nate, thank you for your review. We’re sorry to hear you had such a frustrating cancellation experience. We do email our members a copy of their agreement for their records after signing up for a new membership. There may have been a discrepancy between who communicated a refund to you and what is outlined in your agreement. Nonetheless, we hope your experience is more smooth at your next gym.
Management and trainers are unresponsive after contract sign-up.
Business reply on Google
I'm sorry to hear about your experience, GIBG. We appreciate your feedback and will work on improving our communication and support for personal training clients.
The business continues charging fees despite multiple attempts to cancel membership.
Business reply on Google
Hey Paul we always aim to deliver a great experience, and we’re bummed we missed the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. If you’d like to discuss this further, please contact us at [email protected]. Please include a copy of this review for a faster response.
Inaccurate gym amenities information listed on Google Maps
Business reply on Google
Thanks for taking the time to leave a review, and we’re really sorry for the confusion and inconvenience. While we’re glad to hear our staff was friendly, we’ll definitely look into the Google Maps listing to ensure all the information is accurate. We appreciate your feedback and hope you’ll consider giving us another shot—our team here at Crunch San Jose would love to help you find the right fit for your fitness goals.
Unsanitary facilities and poorly maintained equipment posing safety hazards.
Business reply on Google
Hi Carlos, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.
The gym lacks advertised facilities and has unsanitary shower conditions.
Business reply on Google
Hi Rey, we’re sorry to hear about your experience. Your feedback is important, and we’re actively addressing the issues you mentioned. We appreciate you bringing them to our attention, and we’re committed to improving our facilities for all members. Thank you for sharing your thoughts.
Outdated equipment, overcrowding, and unprofessional management behavior.
Difficulty cancelling membership due to restrictive in-person requirements
Gym is frequently closed, dirty, and lacks basic sanitation supplies.
Unfriendly front desk staff and overcrowded gym facilities.
The gym is dirty, overcrowded, poorly maintained, and has unhelpful staff.
gym temperature is uncomfortably hot due to lack of air conditioning
Disrespectful staff, poor ventilation, and inconvenient operating hours.
Gym lacks air conditioning and equipment is not cleaned properly.
Insufficient gym equipment leads to long wait times for machines.
Business reply on Google
Thank you for your feedback.
The gym frequently fails to open at the scheduled time.
Business reply on Google
Thank you for your feedback. Stevans are regular opener will be back from his vacation on the 15th of this month. Thank you again for your feedback.