Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
clerical errors, stuck door, and hidden charges caused delays
Business reply on Google
Hi (Name), We really appreciate your sharing your feedback. We strive to do better than one-star and we'd really like the chance to understand your experience. Please email us at [email protected] with your account and contact information, and someone from our team will reach out to speak with you directly. Thank you. -- CubeSmart Team
Unit lacked climate control, lighting, power outlets, and moving equipment.
Business reply on Google
Hi Karin, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Staff refused service based on the customer's history with online auctions.
Business reply on Google
Hi Hicham, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Unexpected rent increases and difficulty obtaining a late fee refund.
Business reply on Google
Hi Nazar, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Bait and switch pricing, damaged unit, and unsanitary facility conditions.
Business reply on Google
Hi Mario, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Management failed to address unit repairs and provided dishonest communication.
Business reply on Google
Hi Gavin, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Frequent unexplained monthly payment increases and additional account charges.
Significant and frequent rental rate increases for storage unit
Business reply on Google
Hi Jeremy, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly to chat.
The business increased the monthly rent after one month of occupancy.
Business reply on Google
Thank you for your review, Jason. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Unexpected rent increase and difficulty canceling storage unit
Business reply on Google
Thank you for your review, Richie. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
The company charges unexpected convenience fees for online automated payments.
Business reply on Google
Jeremy, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Multiple storage units broken into due to inadequate security measures.
Business reply on Google
Carlos, we are very sorry to hear about this as we strive to maintain a safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Vehicle vandalized on property and insurance claim denied due to error
Business reply on Google
Marcus, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The business doubled the customer's rental rate after one year.
Business reply on Google
Hello, we are sorry to read about your experience and would like to look into this further. If you could, please send your account and contact information to us at [email protected] and we will have someone from our team reach out to you directly. We hope to hear from you soon.
Customer received another person's private information due to a security breach.
customer unable to access storage unit due to uncommunicated code change
Business reply on Google
Will we're sorry to hear about your experience. If you'd like to discuss this further, we'd be happy to have someone from our team reach out to you personally. Please send your account and contact information to [email protected]. We hope to hear from you.
Facility has a rodent infestation problem
Business reply on Google
Hello, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Rats damaged personal property stored in the facility.
Business reply on Google
Riley, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Facility continues charging account after cancellation request
Business reply on Google
Romy, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Constant rental rate increases and lack of management response.
Business reply on Google
We are sorry to read this, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!