Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Stored belongings were destroyed by mold due to facility conditions.
Business reply on Google
badsense, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Stored belongings were destroyed by mold despite climate control and insurance.
Business reply on Google
Hi Nicole, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Poor lighting and pest infestation issues at the storage unit.
Business reply on Google
We are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Staff refused restroom access and storage unit prices increased significantly.
Difficulty reaching local staff to cancel storage unit rental
Business reply on Google
We are disappointed to learn of your experience here at CubeSmart Self Storage, but will take this opportunity to improve.
Stored items were damaged by mold due to poor facility conditions.
Business reply on Google
Julie, we are very sorry to hear about this as we strive to maintain a very clean environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Lack of trash facilities and congested drive-up access area.
misleading information provided regarding truck rental availability and pricing
Business reply on Google
Hello, Matthew. We are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.