Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
rodent infestation caused damage to stored personal belongings
Business reply on Google
VA, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Broken elevators caused significant delays for customers moving items.
Business reply on Google
Hi Andres, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
facility has rodent infestation and unresolved billing and maintenance issues
Business reply on Google
David, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Facility has rodent infestation and inadequate parking for loading items.
Business reply on Google
Hello Anthony, as our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Rodent infestation caused damage to stored personal property and furniture.
Business reply on Google
Luciana, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
The facility lacks freight elevators for moving large furniture items.
Business reply on Google
Hi Andrew, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The parking lot was full and street parking was unavailable.
Business reply on Google
Violet, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Unannounced rate increases and poor facility access and staff responsiveness.
Business reply on Google
Hi iamzen717, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Staff used unprofessional language regarding frequent and significant rental rate…
Business reply on Google
Thanks so much for your feedback, bubble. It’s our mission to provide you with top notch customer service and we’d like to know how we can serve you better. Please email [email protected] with your account and contact information and we’ll reach out to you directly.
Facility lacks promised climate control and has broken elevator access
Business reply on Google
Hi Mike, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The office clerk was absent and behaved unprofessionally toward the customer.
Business reply on Google
Hi Sharise, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
unclear communication regarding frequent price increases and lack of delivery proof
Business reply on Google
Hi Justin, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business increased monthly rates despite a signed price lock contract.
Business reply on Google
Thank you for your review, Jason. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Unexpected large rent increase and inefficient elevator access to storage units.
Business reply on Google
Hi S Mir, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
inadequate parking and loading bay access issues
Business reply on Google
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
frequent and excessive rent price increases
Business reply on Google
We are sorry to read this Joan, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Loading dock congestion causes long wait times and access issues.
Business reply on Google
Hello Dan, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Elevator access code malfunctioned and unit size was overpriced
Business reply on Google
We're sorry to hear you were having difficulties with the elevator Octavia. If you'd like to discuss this any further, we'd be happy to have someone from our team to reach out to you. Please send your account and contact information to [email protected]. Have a nice day.
The facility lacks a freight elevator for moving items.
Management is allegedly raising rental rates to force the customer out.