Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The staff is incompetent and the rental process is difficult.
Business reply on Google
Hi Chris, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business significantly increases monthly storage rental prices after initial sign-up.
Business reply on Google
Thank you for your review, Mya. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Facility was locked during posted business hours with no staff present.
Business reply on Google
Levi, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
customer concerned about potential future price increases
Business reply on Google
We are sorry to read this Elizabeth, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Facility has severe security failures leading to theft and safety concerns.
Business reply on Google
Hi Malenky, we are very sorry to hear about this as we strive to maintain a very safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Business refused to refund deposit after cancellation
Business reply on Google
Deborah, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Annual storage fees increased significantly over a two-year period.
Business reply on Google
Thank you for your feedback Sam. If you'd like to discuss this further, please send your account and contact information to [email protected]. We'd be happy to have someone from our team reach out to you personally. Have a nice day.
The storage rental price tripled after the business was acquired.
Business reply on Google
Hi Tom, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The new facility manager provides poor customer service.
Facility lacks promised security surveillance and staff failed to assist police.
Business reply on Google
Hi Sarah, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.