Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Camper stolen from secured storage facility due to security failure.
Business reply on Google
Duriye, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Unit lacked climate control and staff were unresponsive and rude.
Business reply on Google
Hi Abigail, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
frequent and excessive rent increases after the initial promotional period
Business reply on Google
Thank you for your review, Lizeth. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Significant rent increase and poor customer service experience.
Business reply on Google
Hi Donald, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Storage unit was broken into and personal property was stolen.
Business reply on Google
Marvin, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
insufficient number of moving carts available for customers
Business reply on Google
Hi Maria, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Business continued charging rent after customer provided written move-out notice.
Business reply on Google
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Business refused to refund money for a fraudulent storage unit.
Business reply on Google
Hi Jesse, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Manager refused to fix faulty lock and evicted customer from unit
Business reply on Google
Thanks so much for your feedback, Bryan. It’s our mission to provide you with top notch customer service and we’d like to know how we can serve you better. Please email [email protected] with your account and contact information and we’ll reach out to you directly.
unauthorized billing charges and predatory late fee practices
Business reply on Google
Hi Demetrius, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Elevator malfunction prevented access to storage unit during move
Business reply on Google
Hi Lynai, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Facility security alarms are malfunctioning and remain unmonitored by staff.
Business reply on Google
Ranay, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Staff member allegedly discriminated against customer and cancelled a legitimate auction…
Business reply on Google
Thanks so much for your feedback, A. It’s our mission to provide you with top notch customer service and we’d like to know how we can serve you better. Please email [email protected] with your account and contact information and we’ll reach out to you directly.
Staff falsely accused customer of trespassing and denied a refund.
Broken elevator prevented piano removal and caused significant additional moving costs.
Business reply on Google
Hello Suzanne, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
Long-term customers face frequent and excessive storage unit rate increases.
Business reply on Google
Hello, we are sorry to read about your experience. If you could, please send your account and contact information to us at [email protected], as we would like to look into this further. We hope to hear from you soon.
Broken elevator prevents access to storage unit with no repair timeline
Business reply on Google
Hi Michael, we are very sorry to read about your experience. If you could, please send your account and contact information to us at [email protected], as we would like to look into this further. We hope to hear from you soon.
frequent elevator breakdowns and poor facility accessibility
Business reply on Google
Jacob, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
The facility elevator is frequently broken.
Business reply on Google
Nawaf, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
The elevator is frequently broken and traps people inside.
Business reply on Google
Jennifer, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.