Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unit broken into with no notification or security measures in place.
Business reply on Google
J, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Multiple storage units were broken into with no management response.
Business reply on Google
Hi Jacqueline, we appreciate your honest review. We always strive to provide you with a stress-free storage experience and we’d like to know how we can do better. Please email [email protected] with your contact and account info and we’ll reach out to you to chat further. Thanks for being our valued customer!
Management refused to address concerns regarding significant price increases.
Business reply on Google
Hi Maria, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
No employees present at the facility for three consecutive days.
Business reply on Google
Hi Bum28, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Office was unstaffed and phone lines were unresponsive for two days.
Business reply on Google
Hi Martha, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Excessive wait times and lack of on-site management caused extra costs.
Business reply on Google
Hi Tanishu, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
The business does not answer the phone after multiple attempts.
Business reply on Google
Hi J, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Frequent price increases and mandatory insurance costs for storage unit.
Business reply on Google
Thank you for your review, carol. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Staff were absent during posted business hours at the storage facility.
Business reply on Google
Ezequiel, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Storage unit was broken into and management failed to provide assistance.
Business reply on Google
Not sure what you are referring too? Give us a call at 800-635-3130.
Staff are unprofessional and charging unexplained extra fees.
Business reply on Google
Call us about this review with your name and account number. I see nothing in our records. 800-635-3130
Theft occurred due to inadequate security and unhelpful staff cooperation.
Business reply on Google
First off, we are sorry about your loss. We worked diligently with Dallas PD and did share our video, which played a factor in the case being solved. The Dallas area had a rash of storage related break-ins and, again, we worked with them to help solve the case. Again, we are sorry this happened; not all of the information you posted is accurate.