Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Multiple storage unit break-ins and lack of security cameras
Business reply on Google
Hi Reyna, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
misleading promotional pricing and discount terms
Business reply on Google
Hi Brandy, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your account and contact information and we'll reach out to understand what you experienced and how we could have served you better. Thank you. -- CubeSmart Team
The business allows unauthorized individuals to rent using others' personal information.
Business reply on Google
Hi Aaron, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
hidden fees and inconsistent information regarding unit access times
Business reply on Google
Hi Eddie, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Poor facility layout and frequent rent increases
Business reply on Google
Hi Andrew, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
The company is inconsistently increasing monthly storage fees despite a contract.
Business reply on Google
Hi Gabrielle, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Unauthorized individuals living in storage unit with unsanitary conditions and broken…
Business reply on Google
Hi Jesus, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Facility is rundown and customer was robbed at gunpoint onsite.
Business reply on Google
James, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
The storage unit was moldy and customer service ignored refund requests.
Business reply on Google
David, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Facility has security issues including break-ins and broken gates.
High late fees and frequent automated payment reminders
The business failed to answer phone calls and had a full inbox.
Water leak damaged property and insurance claim remains unresolved