Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Frequent and significant rent increases for storage unit rental
The business repeatedly increases rental rates for long-term customers.
Business reply on Google
Hi Ronnie, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Theft occurred from a storage unit with broken security gate access.
Business reply on Google
Kalen, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Frequent rent increases and unreliable gate access at storage facility.
Business reply on Google
Kristin, we see you only rated us one star and we would like to hear what we could have done better. Please email your account and contact information to [email protected] and we will have someone from our team reach out to you.
Frequent unexplained increases in monthly storage unit rental rates
Business reply on Google
We are sorry to read this Ashley, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
The storage unit rental rate increased by twenty percent.
Business reply on Google
We are sorry to read this Michelle, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Staff locked the office door before the posted closing time.
Business reply on Google
Ande, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The storage unit rental prices are considered too expensive.
Business reply on Google
We are sorry to read this Summer. We are competitively priced in your area and our prices also reflect the features and amenities that you have access to such as the move in truck. However, we would like to look into this further for you. Please email your account and contact information to [email protected] so someone from our team can reach out to you. Hope to hear from you soon.
The business increased the monthly storage rental fee by 22 percent.
Business reply on Google
We are sorry to read this John, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Company charged for a second month despite cancellation and lock removal.
Business reply on Google
Hi Jeremiah, we are sorry to read about your experience. If you could, please send your account and contact information to us at [email protected], as we would like to look into this further. We hope to hear from you soon.
Monthly rental price increased by twelve dollars
Business reply on Google
We are sorry to read this Brittany. We are competitively priced in your area and our prices also reflect the features and amenities that you have access to such as the move in truck. However, we would like to look into this further for you. Please email your account and contact information to [email protected] so someone from our team can reach out to you. Hope to hear from you soon.
frequent price increases for long term storage units
Business reply on Google
We are sorry to read this Mo, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Storage unit was broken into and facility security is inadequate.
Business reply on Google
Mel, we are very sorry to hear about this as we strive to maintain a very safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Unresponsive management, poor communication, and rude staff behavior.
Business reply on Google
Claudia, we are so sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The facility charges for a full month for partial usage.
Business reply on Google
Noel, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Customer forced to pay full month for partial unit usage.
Business reply on Google
Hello Jay, we are sorry to hear you feel this way. We are month to month and is our company policy across the board that we do no pro rate. There is no rent due the first month with the first month rent free promotion. All of our stores have a $24 administration fee and insurance is a requirement whether or not there is a promotion applied. We appreciate your feedback!
Stored items ruined by water damage and mold in storage unit
Business reply on Google
Hi, Hana. We are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
quoted price increased significantly due to hidden fees and mandatory add-ons
The business failed to issue a promised refund for a unit.
Business reply on Google
Laurie, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.