Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Gate malfunction and lack of support during move
Business reply on Google
Hi Mario, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The facility increased the monthly rent by 230 percent.
Business reply on Google
Thank you for your review, Abby. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
hidden administrative and protection fees were not disclosed upfront
Business reply on Google
Hi Sam, We really appreciate your sharing your feedback. We see you gave us a two-star rating and we'd really like the chance to understand your experience. Please email us at [email protected] with your account and contact information, and someone from our team will reach out to speak with you directly. Thank you. -- CubeSmart Team
The company significantly increased monthly storage rates without sufficient notice.
Business reply on Google
Thank you for your review, MARNIE. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Unexpected rent increases occurred twice during the rental period.
Business reply on Google
Thank you for your review, Delia. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Customer denied access to storage unit and denied refund for losses
Business reply on Google
Hi James, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Employee allegedly stole items from a storage unit
The facility evicted the customer and seized their stored personal belongings.
Business reply on Google
We see you only rated us one star and we would like to hear what we could have done better. Please email your account and contact information to [email protected] and we will have someone from our team reach out to you.
Increased rental prices and less helpful staff after company acquisition.
Business reply on Google
Thank you, Paul, for the review. We really appreciate it.
unannounced price increases and inability to reach customer service
Business reply on Google
Mike, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Customer was locked inside the facility without staff assistance.
Staff member displayed discriminatory and arrogant behavior toward customers.