Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The building access door was broken and customer support failed follow-up.
Business reply on Google
Hi krad, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
frequent and unpredictable storage unit rental rate increases
Business reply on Google
Hi KARINA, we appreciate your honest review. We always strive to provide you with a stress-free storage experience and we’d like to know how we can do better. Please email [email protected] with your contact and account info and we’ll reach out to you to chat further. Thanks for being our valued customer!
Management refused to allow unit consolidation and denied promotional discounts.
Business reply on Google
We are sorry to read this, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Unexpected rent increases and poor facility maintenance including elevator and…
Business reply on Google
Hi Rhonda, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Frequent price increases and lack of climate control.
Business reply on Google
Hi Jeniffer, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Facility is dirty, has security issues, leaks, and high rental rates.
Business reply on Google
Hi Veronica, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Significant price increases and lack of lighting in storage units.
Business reply on Google
Thanks so much for your feedback, Michelle. It’s our mission to provide you with top notch customer service and we’d like to know how we can serve you better. Please email [email protected] with your account and contact information and we’ll reach out to you directly.
Significant rental price increases for long-term customers compared to new tenants.
Business reply on Google
Hello Mark, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (904) 288-9886.
Staff member was rude regarding the unit move-out notification process.
Business reply on Google
Hi Debbie, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Annual price increases and inaccurate unit dimensions provided by the facility.
Business reply on Google
Thank you for your review, James. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Poor facility maintenance, parking congestion, and inconsistent pricing across locations.
Business reply on Google
Hi Eric, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit rental rates increase over time for long-term tenants.
Business reply on Google
Hi. We are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The business increased rent prices for existing customers despite unit availability.
Business reply on Google
Kenneth, we see you only rated us one star and we would like to hear what we could have done better. Please email your account and contact information to [email protected] and we will have someone from our team reach out to you.
Mandatory insurance fees and unpredictable rate increases for storage unit.
Business reply on Google
Justin, we are so sorry to read this and apologize for any inconvenience. If you send your name, account number, and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Automatic doors close too quickly for loading items.
Business reply on Google
Thank you for your feedback! We will definitely pass the word along to the staff!
Hidden insurance fees were not disclosed on the company website.
Business reply on Google
Brooke, we are very sorry to hear about your experience. We will forward this to our management team to improve in the future, and if you would like to be reached out to, please email your contact information to [email protected] so we can have someone from our team follow up with you. We appreciate your feedback!