Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
online pricing differs from the actual price at the counter
The business increased the monthly storage unit rental rate unexpectedly.
Business reply on Google
Hi Nick, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Unit configuration and climate control temperature did not meet expectations.
Business reply on Google
Thanks for your feedback, Justin. We aim to deliver outstanding service and would love to know how we can do better. Please send your account info to [email protected] so we can connect with you directly. Thank you. -- CubeSmart Team
Facility access is unavailable despite advertised twenty-four hour access.
Business reply on Google
Hi Shannon, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Facility denied access to storage auction despite prior confirmation
Management refused to provide a refund for an unused storage unit.
Business reply on Google
Hi Lorraine, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Poor customer service and dirty storage unit conditions
Business reply on Google
Hi kristen, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Staff exposed private customer information and failed to repair facility doors.
Business reply on Google
Hi JK, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
storage rental fees increased significantly over three years
Business reply on Google
We are sorry to read this André, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
misleading marketing regarding the free move-in truck availability
Business reply on Google
Brady, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Customer was overcharged compared to the advertised rate.
Business reply on Google
Sue we're sorry to hear about your experience and we'd like to look into this for you. Please send you account and contact information to [email protected]. We'll have someone reach out to you personally. Thank you.
Staff member displayed unprofessional attitude and poor customer service.
High rental costs and additional online payment fees.
Business reply on Google
We are sorry to read this Katherine. We are competitively priced in your area and our prices also reflect the features and amenities that you have access to. However, we would like to look into this further for you. Please email your contact information to [email protected] so someone from our team can reach out to you. Hope to hear from you soon.
Facility access hours are incorrect causing customers to be locked out
Business reply on Google
Mechelle, sorry about your experience. We see that you filed a complaint with our call center. The DM will be reaching out to you shortly. Thank you.
Misleading advertising regarding first month free promotion.