Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent unexplained rent increases and poor customer service interactions
Business reply on Google
Hi , we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, so please email us at [email protected] with your account and contact information and we’ll reach out to you directly. Thank you!
Climate control system is not functioning as expected
Business reply on Google
Hi William, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Facility refused digital insurance proof requiring hard copy for storage rental
Business reply on Google
Hi michael, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Frequent and excessive increases in monthly storage rental rates
Business reply on Google
Thank you for your review, Mydra. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
The monthly rental price increased repeatedly over three years.
Business reply on Google
Thank you for your review, Anna. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
The final monthly storage fee was higher than the quoted price.
Business reply on Google
Hi Octavius, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business increased the monthly storage rate after ninety days.
The company does not prorate rent for partial months.
Business reply on Google
Hi Zachary, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
annual rent increases for a parking spot
Business reply on Google
We are sorry to read this Bobbie, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
unit was infested with roaches and a dead rat
Business reply on Google
Ryan, we are very sorry to hear about this as we strive to maintain a very clean environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. We hope to hear from you soon.
High prices, hidden fees, and poor quality locks provided.
Business reply on Google
Chuck, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
inadequate parking space size and poor facility layout
Business reply on Google
Donald, we see you only rated us one star and we would like to hear what we could have done better. Please reach out to us at [email protected] to share your experience. We appreciate your feedback!
The business increased the monthly rent twice within one year.
Business reply on Google
Billy, we see you only rated us one star and we would like to hear what we could have done better. Please reach out to us at [email protected] to share your experience. We appreciate your feedback!
System error caused an unfair late fee charge on auto pay.
Business reply on Google
Hello, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Company refused refund request for storage unit within twenty-four hours.
Business reply on Google
Hi Dee, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Water damage to stored items due to unit flooding
Business reply on Google
We are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon
Unexpected rent increases and hidden fees charged by the storage facility.
Business reply on Google
We are sorry to read this Kirk, and sorry to hear that you feel that way. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!