Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility access system failure and unstaffed front desk during business hours
Business reply on Google
Hi Nicholas, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
frequent unauthorized rent increases after initial sign up
Business reply on Google
Hi Sully, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
The facility allegedly steals items from units during the auction process.
Business reply on Google
Giselle, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Customer is dissatisfied with a rent increase causing unit downsizing.
Business reply on Google
Thank you for your review, LaTara. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
frequent price increases made the storage unit unaffordable
Business reply on Google
Thank you for your review, Lesa. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Facility has pest infestation and poor customer service and equipment access
Business reply on Google
Hi, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Rodent infestation caused significant damage to stored personal belongings.
Business reply on Google
William, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Rodent infestation caused damage to stored property and lack of carts.
Unit unavailable, broken promises, and pest infestation at storage facility.
Business reply on Google
Hi Jeff, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business does not offer prorated refunds for rental payments.
Business reply on Google
Hi Tina, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Frequent theft and vandalism of vehicles stored in the secured area.
Business reply on Google
Sean, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
advertised price is lower than actual cost and facility has pests
Business reply on Google
Skye, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
facility has a severe rodent infestation damaging stored personal property
Business reply on Google
Charles, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Inadequate climate control, pest issues, and inconsistent pricing policies.
Business reply on Google
Hi Ross, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The storage facility has a rat infestation and unexpected price increases.
Business reply on Google
Adaner, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend c ontacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
facility has rat infestation causing damage to stored personal property
Stored belongings damaged by moisture and mold at storage facility.
Business reply on Google
Dea, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.