Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business charged for a unit already rented to another customer.
Business reply on Google
Hi Kemal, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Stored items destroyed by building flooding and black mold contamination
Business reply on Google
Hi Porsche, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
business refused to provide a refund for unused storage services
Business reply on Google
Hi stephanie, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
The storage facility grounds are poorly maintained and in disrepair.
Business reply on Google
Hi greg, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Vehicle damaged twice on premises with no support from facility management.
Business reply on Google
Hi Rachel, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Significant monthly rental price increases within one year
storage unit building lacks lighting and functional door handles
Business reply on Google
Hi Amy- The details you described are certainly not in line with our commitment to awesome service. We'd appreciate the opportunity to speak with you to gain a better understanding of the situation. Give us a ring at 800-784-9176 at your earliest convenience, your satisfaction is a top priority to us.
Reduced access hours and broken security gate at storage facility.
Business reply on Google
Hi There – We apologize for your recent experience at our Lewis Center location. At StorQuest, we take great pride in the cleanliness and maintenance of our facilities, and it is disappointing to hear that you felt your experience was anything less than awesome. We’d appreciate the opportunity to speak with you to gain a better understanding of your situation. Feel free to give us a call at 800-784-9176, your satisfaction is a huge priority to us!
Limited facility access hours prevent customer from retrieving stored belongings.
Multiple vehicle thefts and break-ins occurred on the storage facility premises.
Business reply on Google
Hey Myra - We are disappointed to read about your experience with us and certainly want to help. Guest service is at the heart of how we do business, and our main priority is the facility features to ensure our security remains top notch. Please give us a ring (800) 784-9176 to discuss further – your satisfaction is a top priority to us!
Limited operating hours restrict customer access to stored items.
Business reply on Google
Guest service is a top priority to us and we would like to apologize for the experience you received. We appreciate the feedback and for bringing this to our attention. If there is anything else we can do to better serve you, please call our Guest service number at (800) 784-9176.
Facility operating hours are incompatible with customer work schedules
Multiple vehicle break-ins and catalytic converter thefts occurred on the premises.
Poor customer service and non-functional online payment system
Lack of security cameras led to camper vandalism by unauthorized individual
Staff provided incorrect gate code preventing access to storage unit.
Facility refused to refund deposit for an unsuitable storage space.
Stored items destroyed by mold due to unit defects and poor communication
storage units listed for auction repeatedly without completion
Poor facility maintenance, broken security gate, and frequent storage unit break-ins.