Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer reports unit robbery and subsequent identity theft involving business staff
Business reply on Google
Hi We, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
business failed to honor the quoted price after payment was made
Business reply on Google
Hi Ellie, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Frequent and excessive rent increases
Business reply on Google
Thank you for your review, Andy. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Facility has poor security, cleanliness issues, and unprofessional staff behavior.
Business reply on Google
Hi Kaleb, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
unexpected monthly rent increases and double billing for move-in day
Business reply on Google
Thank you for your review, Pacific. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Management is overcharging elderly customers and providing poor customer service.
Business reply on Google
Hi Kevin, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Restroom facilities were unavailable to a long-term customer.
Business reply on Google
Hi Jose, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Broken elevator and poor customer service regarding wait times.
Business reply on Google
Hi Kimberly, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit was broken into and possessions were stolen.
Business reply on Google
David, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Storage unit was breached twice and unauthorized items were found inside.
Business reply on Google
Hello Eldar, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Access to storage unit is blocked shortly after rent due date.
Business reply on Google
Hi, Alexander. I'm very sorry to read this. Your gate code may be suspended, but your items in storage are in no danger of being auctioned after only a few days. I would, however, like to look into your account further for you. Please send an email with your contact info to [email protected], and I will have someone from our leadership team reach out to you to discuss. Thank you for your feedback. Hope to talk with you soon.
Facility lacks climate control and fails to communicate with customers.
Business reply on Google
Danielle, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
staff failed to show up for a scheduled appointment
Business reply on Google
Tom, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Staff were unavailable and stored items went missing.
Business reply on Google
Seamus, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Multiple storage units were robbed at the facility
Business reply on Google
Hello Derek, we are sorry to read about your experience. If you could, please reach out to us at [email protected], as we would like to look into this further. We hope to hear from you soon.
unprofessional management and lack of customer care
Business reply on Google
Robby, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Storage unit was broken into and management is unresponsive regarding refunds.
Business reply on Google
Jill, we are very sorry to hear about this as we strive to maintain a very safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Facility maintenance issues and additional fees for payment processing
Business reply on Google
Frederick, we are sorry to read about your experience. If you would please reach out to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The manager provided rude customer service.
Business reply on Google
We are so sorry to read about your experience, Lesley. It sounds like we did not do a very good job WOW!ing you with our Customer service. Please email your contact information to [email protected] and we will have someone from our team reach out to you.
Facility is dirty, insecure, and lacks proper billing and customer service.
Business reply on Google
We are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.