CubeSmart Self Storage of the Bronx
🧰 Other Services · 1980 White Plains Rd · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
District manager failed to return multiple calls regarding customer service issues.
Business reply on Google
Hi Jeannette, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
unauthorized price increase and unhelpful staff behavior
Limited access hours and unresolved broken light fixture in storage unit.
Business reply on Google
Hi Jesus, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Monthly storage fees increased significantly beyond the advertised promotional price.
Business reply on Google
Hi Rubin, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Storage unit rental rates increased significantly beyond initial sales promises.
Business reply on Google
Thank you for your review, Nic. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Inaccurate online hours and deceptive practices regarding lock charges.
Business reply on Google
Hi Shalynn, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
High rental fees and significant increase in late fee charges.
Business reply on Google
Hi, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business significantly increased monthly storage rental rates without proper notice.
Business reply on Google
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're happy to help!
Frequent rent increases and lack of transparent customer service communication.
Business reply on Google
Hi Jacqueline, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
High storage fees and restrictive facility access hours.
Business reply on Google
Hi Chanel, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Customer was overcharged for a small storage unit
Business reply on Google
Hi Yesenia, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly to chat.
Promotional offer not honored and pricing is higher than competitors.
Business reply on Google
Jose, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Limited operating hours and unreliable staff attendance at the facility.
Business reply on Google
Hi Miguel, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, CubeSmart Self Storage
The facility lacks insurance coverage for water damage to stored items.
Business reply on Google
Michael, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Business refused to allow account transfer after the primary account holder died.
Business reply on Google
Hi Wanda, we are so sorry to read about your Dad passing and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
frequent and significant price increases over the rental period
Business reply on Google
Hi Nayia, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
uncredited overpayment and unnotified storage unit price increases
Business reply on Google
Leigh, we are so sorry to read this and apologize for any inconvenience. If you send your name, account number, and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
inconsistent information and difficulty reaching staff by phone
Business reply on Google
Alanna, we are very sorry to read this and apologize for any inconvenience you may have experienced; it sounds like we did not do a good job WOW!ing you with our Customer service. We would like to look into this for you, please email your contact information to [email protected] so we can have someone from our team reach out to you. Thank you!
Staff provided poor communication and inflexible policies regarding unit transfer.
Business reply on Google
Hi Jerrel, we are sorry that this situation was not resolved to your satisfaction. We have received your feedback, as well as from Jay, and would like to look into this further. If you could please email your contact information to [email protected], we will have someone from our team reach out to discuss this with you.