CubeSmart Self Storage of the Bronx
🧰 Other Services · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff was unprofessional and argumentative over the phone.
Business reply on Google
Hi Nasir, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business adds unexplained extra fees to customer accounts.
Business reply on Google
Hi Sheryl, we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, so please email us at [email protected] with your account and contact information and we’ll reach out to you directly. Thank you!
inconsistent billing practices and unauthorized fee charges
Business reply on Google
Hi Q, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit is infested with rats causing damage to personal property.
Business reply on Google
Hello, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
District manager failed to return multiple calls regarding customer service issues.
Business reply on Google
Hi Jeannette, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
unauthorized price increase and unhelpful staff behavior
Facility has pest infestation and staff provides poor customer service
Limited access hours and unresolved broken light fixture in storage unit.
Business reply on Google
Hi Jesus, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Monthly storage fees increased significantly beyond the advertised promotional price.
Business reply on Google
Hi Rubin, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Storage unit rental rates increased significantly beyond initial sales promises.
Business reply on Google
Thank you for your review, Nic. We understand that rental increases can be frustrating. If you would like to speak in detail about your rental agreement, your monthly rent, or the rate increase, we recommend contacting your store manager. If you have any further questions or feedback, please email [email protected] with your account and contact information and we’ll reach out to you shortly. As always, we appreciate your feedback.
Inaccurate online hours and deceptive practices regarding lock charges.
Business reply on Google
Hi Shalynn, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Facility is poorly maintained with broken elevators and unauthorized occupants.
Business reply on Google
Hi Charlston, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Basement unit has water damage, mold, poor lighting, and broken elevator.
Business reply on Google
Hi, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Facility access hours do not match posted business hours
Business reply on Google
Hi Jorge, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Elevator is broken and management uses predatory billing and auction practices.
Business reply on Google
Hi Georgiana, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Poor customer service, damaged belongings, and poorly maintained facility conditions.
Business reply on Google
Hi shaton, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
High rental fees and significant increase in late fee charges.
Business reply on Google
Hi, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The storage facility has a severe rodent infestation and poor sanitation.
Business reply on Google
Hi TORCH, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Staff was inaccessible and unhelpful regarding locker information and customer complaints.
Business reply on Google
Hi Rosa, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business significantly increased monthly storage rental rates without proper notice.
Business reply on Google
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're happy to help!