CubeSmart Self Storage of the Bronx
🧰 Other Services · 395 Brook Ave · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff was unprofessional and argumentative over the phone.
Business reply on Google
Hi Nasir, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
The business adds unexplained extra fees to customer accounts.
Business reply on Google
Hi Sheryl, we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, so please email us at [email protected] with your account and contact information and we’ll reach out to you directly. Thank you!
inconsistent billing practices and unauthorized fee charges
Business reply on Google
Hi Q, thank you for review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit is infested with rats causing damage to personal property.
Business reply on Google
Hello, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
Facility has pest infestation and staff provides poor customer service
Facility is poorly maintained with broken elevators and unauthorized occupants.
Business reply on Google
Hi Charlston, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Basement unit has water damage, mold, poor lighting, and broken elevator.
Business reply on Google
Hi, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Facility access hours do not match posted business hours
Business reply on Google
Hi Jorge, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Elevator is broken and management uses predatory billing and auction practices.
Business reply on Google
Hi Georgiana, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Poor customer service, damaged belongings, and poorly maintained facility conditions.
Business reply on Google
Hi shaton, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
The storage facility has a severe rodent infestation and poor sanitation.
Business reply on Google
Hi TORCH, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Staff was inaccessible and unhelpful regarding locker information and customer complaints.
Business reply on Google
Hi Rosa, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Staff provided misleading promotional information and unexpected price increases.
Business reply on Google
Hi Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at CubeSmart Self Storage! Please don't hesitate to reach out if there's anything additional we can do for you.
facility failed to provide refund after property damage from flooding
Business reply on Google
Lee, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Management harasses customers and fails to provide assistance or corporate support.
Business reply on Google
Hi Dj, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Storage unit contents destroyed by storm with no compensation provided
Business reply on Google
Panama, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Flooded storage unit caused total loss of stored property
Business reply on Google
Hi Free & Independent LLC, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you.
Basement storage unit floods repeatedly causing property damage and management dishonesty.
Business reply on Google
Fiona, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Customer items stolen and unit lock replaced without authorization by staff.
Business reply on Google
Hello, we are so sorry to read this and apologize for any inconvenience. If you send your name, account number, and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
The staff member was rude and unhelpful during the payment process.
Business reply on Google
Anitza, We are so sorry to read about your experience. It sounds like we did not do a very good job WOW!ing you with our Customer service. Please email your name, account number, and contact information to [email protected] and we will have someone from our team reach out to you.