Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
High fees and poor facility conditions including heat and odor.
Business reply on Google
Hi Chris, we really appreciate your feedback. At CubeSmart we strive to remain competitively priced while providing you with excellent customer service, clean facilities, and convenient amenities. We’d like to address your issue firsthand, so please email us at [email protected] with your account and contact information and we’ll reach out to you directly. Thank you!
Mice infestation and breach of lease agreement
Business reply on Google
Hakima, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
Staff is unavailable during posted hours causing late payment fees.
Business reply on Google
Hi Angel, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat. Hi Angel, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly chat.
Facility overcharged customer and caused property damage during move-in process
Business reply on Google
Hi Gabrielle, thank you for your review. As our valued customer, your experience is so important to us. Please email [email protected] with your contact and account information and we’ll reach out to understand what you experienced and how we could have served you better.
Frequent fee increases and broken elevator access.
Business reply on Google
Hi Paul, we appreciate your review. It’s frustrating to read that you were inconvenienced during your experience at CubeSmart. We’d like to know more so we can help to serve you better. Please email [email protected] and with your account and contact information we’ll reach out to you directly. Thank you!
Unit was unavailable, charged for unused lock, and unit had bugs.
Business reply on Google
Hi, thank you for taking the time to rate us. We strive to provide best in class service and facilities, and we’d like to know how we could have done better. Please email [email protected] with your account and contact information and we’ll reach out to you to directly to chat.
Office closed during business hours and elevator is broken
Business reply on Google
Gillie, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Catalytic converter stolen from vehicle due to inadequate facility security
Business reply on Google
Jenae, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
frequent and significant monthly rental price increases
Business reply on Google
We are sorry to read this Kebbie, and sorry to hear that you feel that way. We send a notice in the mail to your address on file 30 days prior to inform you of the rate increase. Your monthly rate is not guaranteed for the life of your rental with us as is stated in the terms of the rental agreement. From time to time, we find it necessary to make adjustments to our customers' rental rates in order to keep up with the rising costs associated with providing top-notch service and a clean facility. We recommend speaking with your store manager about the rate increase or emailing your name, account number, and contact information to [email protected] so someone from our team can reach out to you. We appreciate your feedback!
Staff displayed unprofessional and rude behavior during the eviction process.
Business reply on Google
Ladii, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
Facility has security breaches, unauthorized business activity, and rodent infestation.
Business reply on Google
Tanya, we are very sorry to hear about this as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your account and contact information to [email protected] and we will have someone from our team reach out to you. Hope to hear from you soon.
customer has not received a promised refund after three months
Business reply on Google
Michael, we are so sorry to read this and apologize for any inconvenience. If you send your account and contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Facility attempted to auction belongings over a single missed payment.
Business reply on Google
Hi, we are sorry to read about your experience. If you would please send your account and contact information to us at [email protected], we would like to look into this further. Hope to hear from you soon.
The storage facility driving lanes are too narrow for two cars.
Business reply on Google
Patricia, we are sorry to read this and apologize for any inconvenience. If you send your contact information to [email protected] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Stored items were damaged by rat infestation and odors
Business reply on Google
Hello Naif, we are very sorry to hear about this, as we strive to maintain a very clean and safe environment for our Customers. We would like to look into this for you, please email your contact information to [email protected] and we will have someone from our team reach out to you. We hope to hear from you soon.
The facility has limited parking and narrow, one-way access.
The storage facility has a foul odor and poor cleanliness.
Staff were rude and storage unit was infested with pests.
Facility is filthy and has a serious rodent infestation.