Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Airline failed to seat a young child with their parents
Staff provided incorrect directions and denied expected partner airline benefits.
Poor aircraft maintenance and safety concerns during a long delay
Frequent flight delays caused missed connections and travel inconvenience.
Flight delay caused missed connections and loss of vacation time.
Multiple flight cancellations, delays, and extended wait times on the tarmac.
Luggage was destroyed and the airline provided no resolution.
Curbside check-in agent demanded tips without providing assistance.
Difficulty redeeming miles for direct flights and long wait times.
airline failed to provide refunds for cancelled flights
Customer experienced excessive wait times for service
Wheelchair assistance failure caused missed flight connection and itinerary disruption.
Baggage drop off counters opened too late for early flights.
Flight was delayed and passengers deplaned due to bathroom usage.
Long wait time for bag check due to insufficient staffing
Staff intentionally delayed check-in causing the customer to miss their flight.
airline staff falsely claimed overhead bins were full
Excessive hold times, damaged luggage, and lack of follow-up communication.
The flight attendant provided poor service.