DHL Express Service Point
📦 Shipping & Delivery · 365 Strategy Dr Ste 300 · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Delivery driver mishandled and slammed package on the driveway
Business reply on Google
We’re sorry to hear about your experience and we’d like to report this locally. Please email the details (your name, address, and tracking number) to [email protected]. Thank you, Michelle
Package remains undelivered despite payment and multiple delivery attempts.
Business reply on Google
I'm sorry your package has not arrived. I'd be happy to look into this issue for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package not delivered despite payment of duty fees and express service.
Business reply on Google
We apologize for the delay and would like to look into the shipment status for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Michelle
driver failed to deliver one of two packages
Business reply on Google
We can get you help, Marilyn. Please email all the details along with, your name, address and tracking number(s) to [email protected]. Thank you, Ken
Package delivery was repeatedly delayed despite confirmation of being on the truck.
Business reply on Google
We are sorry to hear that, Cody. Please email more details along with, your name, address and tracking number to [email protected] to help you. Thank you, Michelle
packages are not being delivered to the customer
Business reply on Google
Hi Korrina, As your package was sent with our sister company DHL Parcel/eCommerce, you can contact our DHL eCommerce colleagues here https://webtrack.dhlglobalmail.com/support/customer-service. Thank you, Michelle
Package delivery has been delayed for several days
Business reply on Google
Hi Bobby. We apologize for the delay and would like to look into the shipment status for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
shipment held in customs and return fees demanded for medical items
Business reply on Google
Hello Direct Structures. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package delivery is delayed despite all fees and paperwork being completed.
Business reply on Google
Hello Robert. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package delivery is repeatedly delayed with no clear status updates provided
Business reply on Google
I'm sorry to hear about your experience, Margarita. I would like to look into this for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery repeatedly failed and staff provided false information to sender.
Business reply on Google
I apologize for the inconvenience and would like to look into this further for you, Scott. Please email the details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery is delayed and customer support is unreachable
Business reply on Google
Hi Paul. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Courier failed to deliver package despite being in the area
Business reply on Google
Hi Katelin. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
failed delivery attempts and inability to access the physical location
Packages delayed for two weeks with failed delivery attempts and support.
delivery driver failed to deliver packages despite being on route
Business reply on Google
Hi Rachel. That's certainly not on par with our high service standards. I would be happy to look into the details. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery failed due to false address error and poor service.
Business reply on Google
Hello Kenneth. That's certainly not on par with our high service standards and we'd like more details in order to improve. Can you please email your name, address, and tracking number to [email protected]? Thank you, Melissa
Shipment split into multiple deliveries causing delays and inconvenience.
Business reply on Google
Hello Natasha , I'm sorry to hear you didn't have a positive experience and would appreciate the chance to assist you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Alana
Package delivery is delayed beyond the promised date
Business reply on Google
Hi OneTake Tuber, We're sorry to hear about your experience and are addressing this with the Service Point. We will let you know once we have further details. Thank you, Michelle
courier failed to deliver package despite multiple attempts and specific instructions
Business reply on Google
Hi Hongcheng, We would like to help. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Michelle