DHL Express Service Point
📦 Shipping & Delivery · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business was closed despite online information stating it was open.
Business reply on Google
We regret the inconvenience and will report this locally. Thank you, Michelle
employees lack knowledge of company policies and provide poor service
Business reply on Google
Hi, L Gar. That certainly isn’t the experience we want you to have. I'd appreciate an opportunity to assist you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery failed despite customer being home and no signature required.
Package delivery failed despite customer being home all day
Business reply on Google
We’re sorry for the inconvenience and want to follow up. Kindly share your details (your name, address, and tracking number) to [email protected]. Thank you, Michelle
Delivery driver mishandled and slammed package on the driveway
Business reply on Google
We’re sorry to hear about your experience and we’d like to report this locally. Please email the details (your name, address, and tracking number) to [email protected]. Thank you, Michelle
The delivery service failed to deliver the package to the address.
Business reply on Google
Hello Chanhyun. We’re sorry to hear about your experience. Let’s get this fixed for you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package remains undelivered despite payment and multiple delivery attempts.
Business reply on Google
I'm sorry your package has not arrived. I'd be happy to look into this issue for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package not delivered despite payment of duty fees and express service.
Business reply on Google
We apologize for the delay and would like to look into the shipment status for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Michelle
The customer was double charged for a single shipping service.
Business reply on Google
Hi, Diyaa. I would appreciate the chance to assist you. Please email the details along with, your name, address and tracking number to [email protected]. Thank you, Ken
driver failed to deliver one of two packages
Business reply on Google
We can get you help, Marilyn. Please email all the details along with, your name, address and tracking number(s) to [email protected]. Thank you, Ken
Package delivery was repeatedly delayed despite confirmation of being on the truck.
Business reply on Google
We are sorry to hear that, Cody. Please email more details along with, your name, address and tracking number to [email protected] to help you. Thank you, Michelle
packages are not being delivered to the customer
Business reply on Google
Hi Korrina, As your package was sent with our sister company DHL Parcel/eCommerce, you can contact our DHL eCommerce colleagues here https://webtrack.dhlglobalmail.com/support/customer-service. Thank you, Michelle
Package marked as delivered but never received by the customer
Business reply on Google
I apologize for the inconvenience and would like to look into this further for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery has been delayed for several days
Business reply on Google
Hi Bobby. We apologize for the delay and would like to look into the shipment status for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
delivery driver failed to attempt delivery and provided false status updates
Business reply on Google
Hello Leslie, We understand your frustration, and we’d be more than happy to assist you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thanks, Mayra
Package delivered to wrong address and refund claim denied
Business reply on Google
I'm sorry to hear about your experience. I would like to look into this for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package was delivered to the wrong address without a required signature.
Business reply on Google
Hi Cleve. We are concerned to hear about your experience and would like the opportunity to look into this. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
shipment held in customs and return fees demanded for medical items
Business reply on Google
Hello Direct Structures. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package delivery is delayed despite all fees and paperwork being completed.
Business reply on Google
Hello Robert. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package delivery is repeatedly delayed with no clear status updates provided
Business reply on Google
I'm sorry to hear about your experience, Margarita. I would like to look into this for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken