DHL Express Service Point
📦 Shipping & Delivery · 10307 Wetmore Rd · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
employees lack knowledge of company policies and provide poor service
Business reply on Google
Hi, L Gar. That certainly isn’t the experience we want you to have. I'd appreciate an opportunity to assist you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery failed despite customer being home and no signature required.
Package delivery failed despite customer being home all day
Business reply on Google
We’re sorry for the inconvenience and want to follow up. Kindly share your details (your name, address, and tracking number) to [email protected]. Thank you, Michelle
The delivery service failed to deliver the package to the address.
Business reply on Google
Hello Chanhyun. We’re sorry to hear about your experience. Let’s get this fixed for you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
The customer was double charged for a single shipping service.
Business reply on Google
Hi, Diyaa. I would appreciate the chance to assist you. Please email the details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package marked as delivered but never received by the customer
Business reply on Google
I apologize for the inconvenience and would like to look into this further for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
delivery driver failed to attempt delivery and provided false status updates
Business reply on Google
Hello Leslie, We understand your frustration, and we’d be more than happy to assist you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thanks, Mayra
Package delivered to wrong address and refund claim denied
Business reply on Google
I'm sorry to hear about your experience. I would like to look into this for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package was delivered to the wrong address without a required signature.
Business reply on Google
Hi Cleve. We are concerned to hear about your experience and would like the opportunity to look into this. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package marked as delivered but was lost by the carrier
Business reply on Google
Hi Richard. We’re sorry to hear about your experience and we’d like to help locate your package. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
delivery attempted but driver failed to knock on the door
Business reply on Google
Hi Ika. We’re sorry to hear about your experience and we’d like to look into this for you right away. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package marked as dead letter with no communication from the facility.
Business reply on Google
Hi Megan, We’re sorry to hear about your experience and we’d like to help locate your package. Can you please email the details (your name, address, and tracking number) to [email protected]? Thanks, Michelle
Delivery address misclassified as residential causing significant delay
Business reply on Google
Hi Desi. That certainly isn’t the experience we want you to have and we'd appreciate the chance to assist you. Can you please email the details (your name, address, and tracking number) to [email protected]? Thank you, Melissa
Package was not delivered despite customer being home and signing release.
Business reply on Google
I'm sorry your item didn’t arrive. I'd be happy to look into this issue for you. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package not delivered despite multiple attempts and poor customer service communication
Business reply on Google
I apologize for the inconvenience and would appreciate the chance to assist you, Gdgt Geek. Please email all the details along with, your name, address and tracking number to [email protected]. Thank you, Ken
Package delivery failed despite instructions to leave at leasing office
Business reply on Google
Hello Kike. We apologize for any inconveniences caused and we'd like to look into this for you. Can you please email the details (your name, address and tracking number) to [email protected]? Thank you, Matthew
Package delivered to incorrect address and refund denied by staff
Business reply on Google
We would like to help you, Ashley. Please email more details along with, your name, address and tracking number to [email protected]. Thank you, Ken
DHL failed to process return shipment and provided false tracking information
Business reply on Google
Hi Shyama. I am very sorry to hear what has happened. Please see my reply to your email for more help. Thank you, Ken
Package delivery failed repeatedly despite customer being home.
Package delivery delayed despite express shipping and failed pickup attempt