Dollar Car Rental - Charlotte - Douglas International Airport
🚙 Rental Cars · 5489 Josh Birmingham Pkwy · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer was charged for unwanted insurance without clear explanation.
Business reply on Google
Hi, George. We’re extremely sorry to read about your experience at our Charlotte - Douglas International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Employee added unauthorized insurance charges to the rental agreement.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Charlotte Douglas International Airport Dollar Car Rental location Pastor. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Vehicle provided had maintenance issues and lacked expected functional features.
Business reply on Google
Hi, Pradeep. We’re extremely sorry to read about your experience at our Charlotte Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Theft of personal property and unauthorized double billing for tolls.
Business reply on Google
Hi, Rashaan. We’re extremely sorry to read about your experience at our Charlotte Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
customer was charged twice for a single car rental reservation
Business reply on Google
Hi, Alexander. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Rental car had a tire blowout and customer service provided no support
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Charlotte Douglas International Airport Dollar Car Rental location Vee King. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Customer charged for full week despite early vehicle return
Business reply on Google
Hello, Ulysses. I’m very sorry to hear about your experience at our Charlotte Dollar Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Rental company demanded extra payment for the pre-paid vehicle category.
Business reply on Google
Hi, Torrie. We’re extremely sorry to read about your experience at our Charlotte - Douglas International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unexpected extra charges and failure to process promised refund
Business reply on Google
Hi, Marie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Douglas International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized charges and excessive wait times at rental counter
Business reply on Google
Hi, Dave . We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Agent refused vehicle change and added unauthorized charges to rental agreement
Business reply on Google
Hello, Cheryl. I’m very sorry to hear about your experience at our Charlotte - Douglas International Airport Dollar Car Rental. Your feedback is incredibly valuable to us, and I appreciate you taking the time to share it. We’re always looking for ways to improve, and your review helps us do just that. Thank you!
Company falsely charged customer for damage fees using automated scanner
Business reply on Google
Hi, Robert. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff exhibited rude behavior and failed to provide necessary rental options.
Business reply on Google
Hi, Masahiro. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
inconsistent billing and misleading vehicle class assignment
Business reply on Google
Hi, Chaitanya. We're very sorry to read that you didn’t have a 5-Star experience with us at our Charlotte International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
aggressive upselling of insurance and excessive deposit charges
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Charlotte Dollar Car Rental location Ladd. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Staff coerced customer into paying for optional insurance coverage.
Business reply on Google
Hi, Eric. We’re extremely sorry to read about your experience at our Charlotte Douglas International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait times, broken vehicle equipment, and poor communication regarding drop-off.
Business reply on Google
Hi, Leigha. We’re extremely sorry to read about your experience at our Charlotte Douglas International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times and vehicle unavailability at the rental counter
Business reply on Google
Hello, Princess. We sincerely apologize for the wait time you experienced at our Charlotte Douglas International Airport Dollar Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Long wait times and failure to honor prepaid vehicle reservation.
Business reply on Google
Hi, Lee. We’re extremely sorry to read about your experience at our Charlotte - Douglas International Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait times due to slow and unprofessional staff service.
Business reply on Google
Hi, Maria. We’re extremely sorry to read about your experience at our Charlotte Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.