Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were unhelpful and failed to resolve a rental issue.
Business reply on Google
Hi, Alisa. We’re extremely sorry to read about your experience at our Chicago Midway Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff member refused to assist customers during their lunch break.
Business reply on Google
Hi, Melinda. We’re extremely sorry to read about your experience at our Chicago Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle was unavailable and replaced with an unsuitable car
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Midway Airport Dollar Car Rental location Dan. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
unavailable reserved vehicle and poor vehicle maintenance
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Midway Airport Dollar Car Rental location Danielle. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Long wait times due to understaffing at the rental counter.
Business reply on Google
Hello, Twanna. We sincerely apologize for the wait time you experienced at our Chicago Midway International Airport Dollar Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Hidden fees and inability to modify rental reservation details
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Midway Airport Dollar Car Rental location Mr McDonald. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
unprofessional staff and poorly prepared rental vehicle
Business reply on Google
Hi, Marcie. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Customer waited two hours for a rental with insufficient seating.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Midway Airport Dollar Car Rental location Raymond. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Company failed to provide a zero balance receipt for insurance reimbursement.
Business reply on Google
Hi, Maitte. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unfriendly staff and two hour delay in vehicle pickup
Business reply on Google
I’m sorry to hear that your visit didn’t meet your expectations. Thank you for taking the time to write this review and leave us a rating. We appreciate your feedback.
Credit card fraud and failure to provide reserved vehicle type.
Business reply on Google
Hi, Alif. We’re extremely sorry to read about your experience at our Chicago Midway Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental vehicle provided did not match the reserved all-wheel drive specification.
Business reply on Google
Hi, Steve. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff refused to assist in locating a lost bag in a vehicle.
Business reply on Google
Hi, Laura. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
excessive wait time due to lack of available rental vehicles
Business reply on Google
Hi, Anthony. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Midway Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
customer received a smaller vehicle than reserved and experienced poor staff service
Business reply on Google
Hi, Lukasz. We're very sorry to read that you didn’t have a 5-Star experience with us at our Chicago Midway Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff incorrectly claimed license was expired and refused to assist customer.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Chicago Dollar Car Rental location, Jewel. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
The rental company attempted to overcharge for an early arrival.
Business reply on Google
Hi, Lenia. We’re extremely sorry to read about your experience at our Chicago Midway Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Excessive wait time and unprofessional staff behavior at rental counter.
Business reply on Google
Hi, Camilyn. We’re extremely sorry to read about your experience at our Chicago Midway Hertz Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Unexpected price increases and misleading vehicle availability at rental location.
Business reply on Google
Hi, we’re very sorry to read that you didn’t have a 5-Star experience with us at our location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser m.me/hertz to message us directly regarding your experience so we can further assist you. Thank you!
Long wait times and rude staff despite pre-paid reservation.
Business reply on Google
Hi, Cindi. We’re extremely sorry to read about your experience at our Chicago Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.