Dollar Car Rental - Orlando International Airport
🚙 Rental Cars · 1 Airport Blvd · Orlando
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Unauthorized charges added and deceptive upselling tactics used by staff.
Business reply on Google
Hello, Dan. We sincerely apologize for the wait time you experienced at our Orlando International Airport Dollar Car Rental location. Management does make every attempt to staff accordingly. Please know we will be in contact with the appropriate management regarding this delay so we can prevent this from happening again. We truly hope this doesn't deter you from choosing us again in the future for all of your rental needs.
Employee used deceptive tactics to force unwanted insurance coverage charges.
Business reply on Google
Hi, Tagore. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unexpected additional charges applied after initial rental payment
Business reply on Google
Hi, Elias. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unexpected billing increases and vehicle safety issues during rental period.
Business reply on Google
Hi, Deborah. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
The rental car had a faulty battery and would not start.
Business reply on Google
Hi, Patti. We’re extremely sorry to read about your experience at our Orlando Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Agent pressured customer into unnecessary insurance charges on a prepaid rental.
Business reply on Google
Hi, Autumn. We’re extremely sorry to read about your experience at our Orlando International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Reserved vehicle unavailable leading to forced upgrade and additional charges.
Business reply on Google
Hi, Charles. We’re extremely sorry to read about your experience at our Orlando Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
rental vehicle experienced engine overheating issues at high speeds
Business reply on Google
Hello, Kareem. We’re sorry to read you only had a 3-Star experience at our Orlando Dollar Car Rental location We appreciate you taking the time to leave us this review. We're always striving to improve and can only do so with the helpful feedback of customers like you provide. Thank you!
Customer was charged for insurance that was explicitly declined.
Business reply on Google
Hi, Keith. We’re extremely sorry to read about your experience at our Orlando International Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff misled customer into purchasing unnecessary daily toll charges
Business reply on Google
Hi, Jamie. We’re extremely sorry to read about your experience at our Orlando Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Rental agency used deceptive upselling tactics and unauthorized toll charges.
Business reply on Google
Hi, David. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
unauthorized insurance charges and incorrect vehicle class provided
Business reply on Google
Hi, Liz. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Unauthorized charges added and poor service at the rental counter.
Business reply on Google
We appreciate you taking the time to share your experience with us regarding our Orlando International Airport Dollar Car Rental location Robles. We're always striving to improve and can only do so with the helpful feedback that customers like you provide. To avoid this from happening again in the future, we're forwarding this feedback to the appropriate management for review. We truly hope this doesn't deter you from choosing us again in the future.
Employee coerced customer into purchasing unnecessary insurance through deceptive…
Business reply on Google
Hello. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and vehicle provided was unsuitable and poorly maintained.
Business reply on Google
Hi, Phil. We’re extremely sorry to read about your experience at our Orlando Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Staff engaged in deceptive pricing and refused to honor vehicle booking.
Business reply on Google
Hi, Nicola. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando International Airport Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Long wait times and poorly maintained rental vehicle provided.
Business reply on Google
Hi, Catherine. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Vehicle was unavailable and customer was charged an unjustified cleaning fee.
Business reply on Google
Hi, Peter. We're very sorry to read that you didn’t have a 5-Star experience with us at our Orlando Dollar Car Rental location. We would like to be given the chance to review your concerns. Please copy and paste the following link to your browser https://www.dollar.com/us/en/support to see if we can be of further assistance in regards to your experience. Thank you!
Staff used aggressive upselling tactics and vehicle interior was not clean
Business reply on Google
Hi. We’re extremely sorry to read about your experience at our Orlando Airport Dollar Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review.
Long wait for vehicle availability and maintenance alert on rental car.
Business reply on Google
Hi, Noam. I am sorry to read about your experience at our Orlando International Airport Dollar Car Rental location. Improvements on our reservation system is a top priority of our new management team. We understand your frustration and are looking forward to the betterment our services. We're always striving to improve and as a result, we will forward this to the appropriate management team. We do appreciate you taking the time to leave us a review and providing us with this feedback.