Due' Cucina Italian Restaurant - West Seattle
🍽️ Restaurants · 4437 California Ave SW · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The lasagna had a grainy meat texture and small portion size.
Business reply on Google
Hello Aaron, were really sorry the lasagna did not meet you expectations. A side salad is not included with the order of lasagna, we do offer it in the menu as a side dish.
Poor food quality and excessive oil caused physical discomfort.
Business reply on Google
Hey Delaney, Thank you for sharing your feedback with us. We're truly sorry to hear that your recent experience did not meet your expectations, especially regarding the quality of our food. This is not the standard we aim for, and we appreciate you bringing this to our attention. Please provide us your contact details at https://go.momos.com/wl7vZ so that we can reach out to you personally. We'd love the opportunity to make this right.
The pasta was undercooked and overly salty with poor service.
Business reply on Google
Ciao ink, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with the Carbonara did not meet your expectations. Just to clarify, our Carbonara follows the traditional Roman recipe and includes Parmigiano Reggiano and Pecorino Romano cheese, black pepper, eggs, and guanciale—butter and garlic are not ingredients in our Carbonara. We appreciate your feedback and hope to provide a better experience next time.
Long wait times, poor food quality, and unprofessional staff behavior.
Business reply on Google
Hey Geetha, my name is Filippo, I am the founder and the one that you heard y calling to the team. We messed up today, quite badly. We are very sorry about your experience here with us at due, we were behind on a very large catering order which occupied our pasta cooker while you came in and ordered. On top of that our produce supplier did not deliver our produce due to their mistake. We have a great team I am fond of them, my behaviour toward the team today fell short of our standard and what I believe a manager should do. As the team lost control I tried to be assertive and raised my voice. I already apologize to everyone. I am sorry that you also heard me and I wish I had a chance to apologize as well. I would like to refund your order to make it right. Please write directly to me at [email protected] sincerely
The food served is excessively salty and lacks quality.
Business reply on Google
Ciao jmm, Thank you for taking the time to share your feedback. We're really sorry the flavors didn’t hit the mark for you. Our Carbonara follows the traditional Roman recipe, which is intentionally bold. It’s made with guanciale (cured pork jowl) and Pecorino Romano — both naturally salty ingredients — and there’s no cream involved, so the saltiness is part of the authentic flavor profile of the dish. That said, it should still feel balanced and enjoyable. If it felt overwhelmingly salty, then we missed the mark during your visit, and that’s on us. In this case, we’d also like to refund your dish. Please email us at [email protected] with your order number or the last four digits of the card used, and we’ll take care of it right away. We want to clarify that if something ever doesn’t feel right, please don’t hesitate to let our team know while you’re here — we’re always happy to remake a dish on the spot. We appreciate your input and hope to serve you again!
The pasta dishes were overly salty and the pork was chewy.
The restaurant provided the incorrect food order for takeout.
Business reply on Google
Hey rmkensington, Thank you for taking the time to share your feedback regarding your recent experience at Due' Cucina. We sincerely apologize for the mix-up with your order and the inconvenience it caused you. We understand how frustrating it can be to drive home only to find the wrong food. If you could respond to us through our email with your order information we can issue you a refund, we’re very sorry this happened. [email protected]
The pasta dishes lacked sufficient sauce and protein content.
Business reply on Google
Hi Doreen, I’m truly sorry to hear that your recent takeout experience from Due' Cucina was disappointing. It’s concerning to learn that the Bolognese lacked sauce and protein, and that the other pasta dishes did not meet your expectations in terms of flavor. We aim to provide delicious meals that our customers enjoy, and it’s clear we fell short in your case. Thank you for bringing this to our attention. We will be looking into your feedback with our kitchen team to ensure that we improve the quality and taste of our dishes. We appreciate your input, and hope you might consider dining with us again in the future, perhaps to experience our food in a different setting. For now we will find your order so we can refund your dish. Sincerely, Team Due' Cucina
The pasta was undercooked and the meat sauce was dry.
Business reply on Google
Hi Claudia, Thank you for sharing your feedback about your recent experience at Due' Cucina. We're truly sorry to hear that the Bolognese Ragu did not meet your expectations. We strive to create flavorful and satisfying dishes, and it's disappointing to learn that we fell short during your visit. To make this right for you, we’ve refunded the Bolognese dish. We appreciate you taking the time to provide us with your insights, as they are essential for our continuous improvement. Thank you once again for your feedback. We hope you might consider giving us another opportunity to serve you better in the future.
restaurant fails to provide plastic knives for takeout meals
Business reply on Google
Hi T, Thank you for taking the time to share your feedback about your recent experience at Due Cucina. We sincerely apologize for the inconvenience caused by the lack of plastic knives in our to-go orders. Your point is well taken, and we understand how important it is to provide all necessary utensils for a convenient dining experience. We’re also sorry to hear about your experience with our staff. Exceptional service is something we strive for, and we regret that we fell short. We will address this with our team to ensure better communication and a more accommodating approach in the future. We truly appreciate your feedback and will take steps to improve both our to-go packaging and service. We hope to have the opportunity to serve you better next time.
Drinks were not served until long after the meal was finished
Business reply on Google
Hi John, Thank you for your feedback regarding your recent experience at Due' Cucina. I'm truly sorry to hear about the delays with your drink order and the atmosphere not meeting your expectations. We strive to provide timely service and a pleasant dining environment, and it seems we fell short during your visit. Your comments are invaluable as we work to improve. I hope you’ll consider giving us another chance to provide you with a better experience in the future, I would like to offer you a 15$ store credit toward your next time ordering from us, Please get in touch with me at [email protected]. Best regards, Filippo (owner)
The carbonara sauce was overly salty and appeared to be unauthentic.
Business reply on Google
Hi Susan, Thanks for the feedback. We are sorry you found our preparation too salty. For what concerns the Carbonara, like all of our sauces there is nothing pre-made. We Make everything fresh, in house and from scratch. We use pasture raised egg that we specially selected for the rich yellow yolk. Here you can see a video of we make our authentic carbonara: pasture raised eggs, in house cured guanciale, pecorino romano DOP and parmigiano reggiano aged 24 months minimum. I would love to hear more about what was not authentic, your feedback is extremely important. Please get in touch with me at [email protected] I woulod like to offer you store credit to show you that we can do better. Sincerely https://www.instagram.com/duecucina/reel/C4Q5BL2KEai/
The pasta dishes were bland and the eggplant was oily.
Business reply on Google
Hi Anoop, Thank you so much for your feedback. We apologize for the inconvenience that you did not enjoy our dishes. We would like to clarify that we are always happy to remake your dishes if you do not feel it right. We aim to ensure that our customers will get satisfaction when they have dishes. To make it right, we would like to refund your dishes. Please email [email protected] with your order ID or the last 4 digits of the credit card you used for this order. Hope that you could give us another chance, and you have a wonderful day.
Mandatory account creation for online ordering and bland food quality.
Business reply on Google
Hello James, Thank you for taking the time to provide feedback. We’re sorry to hear that the process of setting up an account for online ordering felt complicated and that the food did not meet your taste expectations. We aim to make our online ordering as convenient as possible and will definitely look into simplifying the process. We also take your comments about the taste of our food seriously and will relay this to our culinary team for review. We constantly strive to deliver flavorful and satisfying meals, and we regret that we missed the mark for you. Since you didn't enjoy our food, we would like to offer you a refund for your order. Please send an email to [email protected] with your order ID or the last 4 digits of the card you used, and we will process this for you. Thank you again for your honest feedback, and we hope to have the opportunity to provide a better experience in the future. Best regards, West Seattle team
The pasta carbonara served was rancid and tasted poor.
Business reply on Google
Hi Sarah. Thanks for your feedback it is highly appreciated. We make our carbonara to order with pastura raised eggs, parmigiano reggiano 24 months and Pecorino Romano DOP. There is nothing rancid in it as everything is absolutely fresh. What could be offputting for you is the use of real Pecorino Romano. It has a very distinctive taste and smell, pretty strong indeed. It is very divisive and it is one of the most authentic dish we have on the menu'. May I ask you what was your expectation for a carbonara as you said is usually a favorite for you? Also As you did not like the food we would like to refund the dish. please send me a line at [email protected] and we will take it from there to make it right. Sincerely
The restaurant served rancid food that caused physical illness.
Business reply on Google
Hi Ron, this is Davide, I am one of the owners here at Due. First of all, I am really sorry to hear you had a bad experience dining with us, and even worse, that we dropped the ball with the refund as well. In apologizing, I want to reassure you that there was absolutely no bad faith in not issuing the refund yet. I'm gonna have to look into this with my team, but at a glance I believe one of two things happened: either the employee who offered you the refund wasn't trained well and submitted it incorrectly, or they did submit it correctly but our finance team has been slow to process it. Either way, we will make sure to issue your refund as soon as possible. To expedite things, it'd really help if you could tell me the date and approximate time you placed the order. I also want to use this opportunity to clarify another couple of points from your review. I can exclude with high confidence that the carbonara you received had 'gone bad'. As a matter of fact I've eaten thatnsame dish this afternoon, and it was exactly as it was supposed to be. I believe it's probably just the nature of the dish (whose pungent smell come from the pecorino romano) that didn't reasonate with you. Which
The pasta served was undercooked and had an unpleasant texture.
Business reply on Google
Hi Cat, Your feedback is very valuable. We take pride in what we do and your comparison with Olive garden really hurt. They do Italian American and we do Authentic Italian food. We do everything from scratch and we use high quality product that you can't find in fast food and are on par with many sit down restaurnats. Parmigiano reggiano 24 months aged, pasture raised Sneed and sustainably raised pork. We make our own sourdough bread proved for 24 hours. We cure our own guanciale, we use pasture raised eggs. Our pasta is made in house daily and cook to order. The self service ordering experience is necessary to keep the price we have that are the most competitive you can find in the city for homemade pasta dishes, I understand that is not for everybody. As you are not happy with the food I would like to offer you a refund. Please send a message at [email protected] and we will take it from there to make it right. Thanks
The pasta was overcooked and the bread was stale.
Business reply on Google
Hi Anthony, we talked in private. We are sorry we dropped the ball on your order. The order was fully refunded and we provided store credit to make up for the bad experience. Hope to see you soon. Thanks
The pasta served was undercooked and raw.
Business reply on Google
Hi jack, thanks for your critical feedback. We cook our pasta al dente, that means firm. If you prefer more cooked pasta you can ask the team to cook the pasta bit longer. For the expensive side I have to disagree, our dishes of handmade fresh pasta, always from scratch are between $9.80 and $13.80, one dish is a full meal for 90% of the people, we believe that the quality/cost ratio is one of the best in the city. Sincerely
The pasta was undercooked and caused physical discomfort.
Business reply on Google
Hi Bluecera. Your critical feedback is highly appreciated. We are sorry our dish was not cook properly. We do all of our pasta al dente but in your case seems like we made a mistake. I wished you informed us of the mistake and we would have made it again. I would like to refund your order, coule you please contact me at [email protected] ? We will take it from there to make it right.