El Pueblo Mexican Food & Bar - Del Mar
🍽️ Restaurants · 2673 Via De La Valle Ste c · Del Mar
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restaurant failed to follow dietary restriction request on food order.
Business reply on Google
Hello! We truly apologize for the mix-up with your potato taco order. Your comments are really valuable, and we are committed to addressing this oversight. It’s our hope that we can make your next visit a more pleasant one.
Long wait times and frequent menu item shortages
Business reply on Google
Hello! We’re truly sorry to hear about your recent experience with us. We’re constantly striving to better our service and will address your concerns about wait times and availability. We sincerely hope to have the opportunity to serve you again and provide a more satisfying visit in the future.
Inefficient pickup process requires phone order customers to wait in line.
Business reply on Google
Hi there! We're really sorry about the inconvenience you faced while picking up your to-go order. Your feedback is super helpful, and we’ll work on improving this process. We hope you give us another chance to provide a better experience.
The restaurant provided an incorrect order and poor food quality.
Business reply on Google
We're really sorry about your experience and appreciate you bringing this to our attention. Your feedback is important to help us get better. We hope to provide you with better service in the future. Thanks for reaching out!
Poor service, long wait times, and incorrect drink pricing.
Business reply on Google
Thank you for sharing your experience with us. We're truly sorry to hear that your visit fell short of expectations, though we appreciate you highlighting what you enjoyed. Your feedback regarding the service and other aspects has been duly noted, and we're committed to making improvements. We hope to have the chance to turn your experience around in the future.
The food was unsanitary and caused physical illness.
Business reply on Google
Hello and thank you for sharing your thoughts with us. We're sorry to hear your experience was less than satisfactory. We value your feedback and will strive to improve. We hope you'll give us another chance to deliver a better experience.
Lack of seating, dirty tables, slow service, and flavorless food.
Business reply on Google
Hello! We're truly sorry to hear about your experience. Your feedback is invaluable, and we're committed to making improvements. We hope you'll give us another chance to provide you with the service and flavors you deserve.
Excessive wait time and poor communication regarding order status
Business reply on Google
Hi there! I’m truly sorry for the long wait and the issues with your order. It's important to us that everyone knows what to expect during their visit, and I'm sorry we fell short. Your experience doesn’t reflect the level of service we aim to provide, but we’re taking this feedback seriously to make necessary improvements. I hope you might consider visiting us again and giving us a chance to serve you better.
Customer reports food poisoning from spoiled meat and fish.
Business reply on Google
Hi there! We're genuinely sorry to hear that your visit didn't meet your expectations. Your concerns are taken seriously, and we’re committed to checking things out and making improvements. We truly hope to welcome you back for a better experience in the future.
leaking container and insufficient portion size in takeout order
Business reply on Google
Riley, this isn't the kind of experience we want anyone to have with a to-go order — sorry that happened. We'd like to look into this directly, so please reach out to us with the details when you can. We appreciate you letting us know.
Inaccurate orders, poor app functionality, and unprofessional customer service.
Business reply on Google
Hi Douglas, we're truly sorry for the multiple inconveniences you've faced. Your feedback is incredibly important, and we're actively working to improve our app and customer service processes. We appreciate your patience and hope to offer a better experience in the future.
The burrito was small, poorly prepared, and overpriced.
Business reply on Google
We truly appreciate your feedback, Judy. We're sorry to hear that our burrito didn’t meet your expectations. Your comments are invaluable, and we will certainly look into this to improve. We hope you'll give us another chance to serve you better!
Poor food quality and service experienced at the restaurant.
Business reply on Google
Hello Babak, thank you for sharing your thoughts with us. We're truly sorry to learn about your experience with the food and service during your visit. Your feedback is very important and helps us improve, and we hope you'll consider giving us another chance in the future. We're eager to make things right for you and provide a wonderful dining experience next time!
Staff cleared unfinished food and were rude to customers.
Business reply on Google
Hello, John. We're genuinely sorry to hear about your recent experience with us. It's important that every visit is enjoyable, and it seems we fell short here. We value your feedback and would like to make things right. Your insights will be shared with our team to improve our service and offerings.
staff had poor attitude and failed to provide the full order
Business reply on Google
Hi Johnny! We’re really sorry about your experience, and thank you for letting us know. Your feedback is so important, and we're working hard to make sure future visits are way better. We’re here for you if you’d like to share more details.
Incorrect order received and poor food quality.
Business reply on Google
We're truly sorry to hear that your experience didn't meet your expectations. Your feedback is very important to us, and we'll address these issues to ensure a better experience next time. We hope you might consider giving us another shot to serve you the delicious food we’re known for.
Poor staff communication, missing order items, and low food quality.
Business reply on Google
We are sorry to hear about your disappointing experience. We appreciate your feedback and will address the issues you mentioned to improve our service. Thank you for bringing this to our attention.
Restaurant served meat in a vegan order and refused a refund
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the mistake made with your veggie burrito order. It is indeed unacceptable that we did not meet your dietary restrictions, particularly for someone with dietary concerns like yours. We deeply regret any inconvenience caused. Our team has been informed about the incident to prevent any future occurrences. We appreciate your feedback and will do our best to rectify the situation. If there's anything we can do to make it right, please feel free to reach out to us directly.
Staff provided incorrect food order and were rude to the customer.
Business reply on Google
We are deeply sorry to hear about your negative experience. This does not align with our standards of service and we apologize for the mistake made with your order. We strive to be vegetarian and vegan-friendly and we will address this issue immediately. Thank you for bringing this to our attention.
The cashier and bartender provided poor customer service.