El Pueblo Mexican Food & Bar
🍽️ Restaurants · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The restaurant provided a very small portion of chips.
Business reply on Google
Hi Mark! Our sincerest apologies for your recent experience with us. Your feedback is important, and we'll definitely look into the portion size you mentioned. We hope to win back your trust with a more delightful visit next time.
excessive wait times for food and staff unable to process refunds
Business reply on Google
Hello! We’re genuinely sorry for the delay you experienced; our team is working diligently to improve our service. Your patience is appreciated, and we're committed to making things right. We’d love another chance to provide a better experience next time.
Restaurant failed to follow dietary restriction request on food order.
Business reply on Google
Hello! We truly apologize for the mix-up with your potato taco order. Your comments are really valuable, and we are committed to addressing this oversight. It’s our hope that we can make your next visit a more pleasant one.
Staff mocked customers after failing to follow dietary restriction instructions.
Business reply on Google
Hello Sebastian, we deeply apologize for your recent experience. Ensuring everyone feels valued is important to us, and we're addressing this situation. Your feedback helps us improve, and we would love to make it up to you on your next visit.
Long wait times and frequent menu item shortages
Business reply on Google
Hello! We’re truly sorry to hear about your recent experience with us. We’re constantly striving to better our service and will address your concerns about wait times and availability. We sincerely hope to have the opportunity to serve you again and provide a more satisfying visit in the future.
Inefficient pickup process requires phone order customers to wait in line.
Business reply on Google
Hi there! We're really sorry about the inconvenience you faced while picking up your to-go order. Your feedback is super helpful, and we’ll work on improving this process. We hope you give us another chance to provide a better experience.
The restaurant provided an incorrect order and poor food quality.
Business reply on Google
We're really sorry about your experience and appreciate you bringing this to our attention. Your feedback is important to help us get better. We hope to provide you with better service in the future. Thanks for reaching out!
Poor service, long wait times, and incorrect drink pricing.
Business reply on Google
Thank you for sharing your experience with us. We're truly sorry to hear that your visit fell short of expectations, though we appreciate you highlighting what you enjoyed. Your feedback regarding the service and other aspects has been duly noted, and we're committed to making improvements. We hope to have the chance to turn your experience around in the future.
The chicken tacos were tough and of poor quality.
Business reply on Google
Hello Picasso Tanha, thank you for your feedback. We're sorry to hear about your experience with our chicken tacos, and we truly appreciate your honest comments as they help us get better. We'd love to make it up to you and hope you'll give us another try in the future.
The food was unsanitary and caused physical illness.
Business reply on Google
Hello and thank you for sharing your thoughts with us. We're sorry to hear your experience was less than satisfactory. We value your feedback and will strive to improve. We hope you'll give us another chance to deliver a better experience.
Foreign object found in food and poor service regarding order delivery.
Business reply on Google
Hi there, thank you so much for reaching out and sharing your experience. We're really sorry about the situation with your order and for any inconvenience it caused. Your insights are invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to provide you with a fantastic dining experience.
Lack of seating, dirty tables, slow service, and flavorless food.
Business reply on Google
Hello! We're truly sorry to hear about your experience. Your feedback is invaluable, and we're committed to making improvements. We hope you'll give us another chance to provide you with the service and flavors you deserve.
Excessive wait time and poor communication regarding order status
Business reply on Google
Hi there! I’m truly sorry for the long wait and the issues with your order. It's important to us that everyone knows what to expect during their visit, and I'm sorry we fell short. Your experience doesn’t reflect the level of service we aim to provide, but we’re taking this feedback seriously to make necessary improvements. I hope you might consider visiting us again and giving us a chance to serve you better.
Excessive wait time and dishonest communication from restaurant staff.
Business reply on Google
Hi Elizabeth, we're truly sorry to learn about your visit and we value your feedback immensely. We're committed to enhancing our service and it's reviews like yours that make us better. Thank you for bringing this to our attention, and we'd love another opportunity to make things right should you decide to try us again.
Customer reports food poisoning from spoiled meat and fish.
Business reply on Google
Hi there! We're genuinely sorry to hear that your visit didn't meet your expectations. Your concerns are taken seriously, and we’re committed to checking things out and making improvements. We truly hope to welcome you back for a better experience in the future.
leaking container and insufficient portion size in takeout order
Business reply on Google
Riley, this isn't the kind of experience we want anyone to have with a to-go order — sorry that happened. We'd like to look into this directly, so please reach out to us with the details when you can. We appreciate you letting us know.
Inaccurate orders, poor app functionality, and unprofessional customer service.
Business reply on Google
Hi Douglas, we're truly sorry for the multiple inconveniences you've faced. Your feedback is incredibly important, and we're actively working to improve our app and customer service processes. We appreciate your patience and hope to offer a better experience in the future.
The burrito was small, poorly prepared, and overpriced.
Business reply on Google
We truly appreciate your feedback, Judy. We're sorry to hear that our burrito didn’t meet your expectations. Your comments are invaluable, and we will certainly look into this to improve. We hope you'll give us another chance to serve you better!
Poor food quality and service experienced at the restaurant.
Business reply on Google
Hello Babak, thank you for sharing your thoughts with us. We're truly sorry to learn about your experience with the food and service during your visit. Your feedback is very important and helps us improve, and we hope you'll consider giving us another chance in the future. We're eager to make things right for you and provide a wonderful dining experience next time!
customer charged twice for food and drinks after individual payments
Business reply on Google
Hello! We're truly sorry to hear about your experience and understand the frustration with the billing situation. We appreciate your feedback as it helps us improve. We would love the opportunity to make it up to you, so please reach out to us directly. Wishing you all the best, and we hope to see you again soon.