El Pueblo Mexican Food & Bar - Carmel Valley
🍽️ Restaurants · 5965 Village Way e107 · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The restaurant provided a very small portion of chips.
Business reply on Google
Hi Mark! Our sincerest apologies for your recent experience with us. Your feedback is important, and we'll definitely look into the portion size you mentioned. We hope to win back your trust with a more delightful visit next time.
excessive wait times for food and staff unable to process refunds
Business reply on Google
Hello! We’re genuinely sorry for the delay you experienced; our team is working diligently to improve our service. Your patience is appreciated, and we're committed to making things right. We’d love another chance to provide a better experience next time.
Staff mocked customers after failing to follow dietary restriction instructions.
Business reply on Google
Hello Sebastian, we deeply apologize for your recent experience. Ensuring everyone feels valued is important to us, and we're addressing this situation. Your feedback helps us improve, and we would love to make it up to you on your next visit.
The chicken tacos were tough and of poor quality.
Business reply on Google
Hello Picasso Tanha, thank you for your feedback. We're sorry to hear about your experience with our chicken tacos, and we truly appreciate your honest comments as they help us get better. We'd love to make it up to you and hope you'll give us another try in the future.
Foreign object found in food and poor service regarding order delivery.
Business reply on Google
Hi there, thank you so much for reaching out and sharing your experience. We're really sorry about the situation with your order and for any inconvenience it caused. Your insights are invaluable in helping us improve, and we hope you’ll consider giving us another opportunity to provide you with a fantastic dining experience.
Excessive wait time and dishonest communication from restaurant staff.
Business reply on Google
Hi Elizabeth, we're truly sorry to learn about your visit and we value your feedback immensely. We're committed to enhancing our service and it's reviews like yours that make us better. Thank you for bringing this to our attention, and we'd love another opportunity to make things right should you decide to try us again.
customer charged twice for food and drinks after individual payments
Business reply on Google
Hello! We're truly sorry to hear about your experience and understand the frustration with the billing situation. We appreciate your feedback as it helps us improve. We would love the opportunity to make it up to you, so please reach out to us directly. Wishing you all the best, and we hope to see you again soon.
The carne asada burrito lacked flavor and sufficient filling.
Business reply on Google
We appreciate you taking the time to leave feedback, Edal. It’s concerning to hear that our carne asada burrito didn't meet your expectations. We aim to delight every guest, so your thoughts are invaluable in helping us enhance our menu. We’d love another chance to give you a flavorful experience, and we hope to see you again.
The server displayed rude and discriminatory behavior toward the customer.
Business reply on Google
We appreciate your feedback and are truly sorry to hear about your experience with our staff. Your satisfaction is important to us, and we'll address this issue to improve our service. We're glad to know you enjoyed our food, and we hope you give us another chance to serve you better in the future.
customer experienced food poisoning after eating nachos and a burrito
Business reply on Google
Hello, Ava. We are truly sorry to hear about your experience. Your feedback is incredibly important to us, and we'll make sure to look into this issue right away. We hope to have another chance to serve you better in the future.
Staff charged for a cancelled order and insulted the customer.
Business reply on Google
We're grateful for the time you took to share your experience with us, and we're truly sorry for the inconvenience you faced during your visit. We take these matters seriously and are already working on ways to ensure this doesn't happen again. This incident doesn't reflect the service we aim to provide, and we genuinely hope you'll allow us the opportunity to show you a better experience in the future.
Missing side condiments and poor quality of the mocktail drink.
Business reply on Google
Thank you for your feedback. We're sorry to hear about your experience with the carnitas quesadilla and the pina colada mocktail. We strive to provide the best value and experience for our guests, and your comments will help us improve. The added cost for guacamole and sour cream is something we will reconsider to ensure guests enjoy a more complete dish. We also apologize for the misunderstanding with your drink order and will look into it to ensure it doesn't happen again. We hope you will visit us again and give us another chance to serve you better.
Staff ignored customer and exhibited discriminatory behavior.
Business reply on Google
We sincerely apologize for your experience at our establishment. Providing a welcoming and inclusive environment for all our guests is of utmost importance to us. We take these matters very seriously and are actively working with our staff to ensure everyone is treated with respect and courtesy. Your feedback is invaluable in helping us improve, and we genuinely regret that your experience did not reflect our true values. Please feel free to reach out to us directly so we can address this matter further and make things right.
Incorrect orders, long wait times, and unresponsive staff.
Business reply on Google
Hello Olga, we're truly sorry to hear about your recent experience with us. We strive to provide excellent service and it seems we fell short. Please accept our sincerest apologies for the inconvenience caused by the mix-up with your order and the delay. We are addressing these issues and hope you will give us another chance to serve you better in the future. Thank you for your feedback.
The guacamole portion size is too small for the price.
Business reply on Google
Thank you for your feedback. We apologize that the guacamole did not meet your expectations and appreciate your suggestion regarding the fish tacos. We strive to offer great value and your input helps us improve. We hope to serve you again soon!
Burrito was burnt and taco shells were soggy upon arrival.
Business reply on Google
Thank you for your feedback. We sincerely apologize for the experience you had with your recent order. This isn't the standard we aim for, and we appreciate you bringing this to our attention. Your feedback is valuable, and we will be addressing these issues with our kitchen staff to ensure this doesn't happen again. Please reach out to us directly so we can make this right.
The customer waited nearly two hours for their food order.
Business reply on Google
I'm really sorry to hear about your long wait for food on Cinco de Mayo. This holiday is exceptionally busy for us, and it seems we didn't meet your expectations, which is never our goal. It's particularly disheartening to know that you witnessed others being served before you after such a delay. We encourage our guests to let us know if their service does not proceed as expected after about 15 minutes. This helps us address any issues promptly and ensure a better dining experience. It's unusual for a wait to extend as long as yours did without intervention, and we sincerely apologize for this oversight on a busy day. Your feedback is invaluable, and we're taking steps to improve our service, especially during peak times. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
The burrito contained almost no meat and was mostly guacamole.
Business reply on Google
Aundrey, thank you for taking the time to leave feedback. We're disappointed to hear that your surf and turf burrito wasn't up to par. We strive to provide our customers with delicious and satisfying meals, so we take your review seriously. We will investigate the matter and take appropriate action to ensure this doesn't happen again. Thank you for your feedback.
The food served was bland and lacked authentic flavor.
Business reply on Google
Thank you for sharing your honest feedback about your recent dining experience at El Pueblo Carmel Valley. We're sorry to hear that our food didn't meet your taste expectations. We'll definitely bring this up to the team to ensure we're consistently delivering delicious and authentic flavors.