Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Pre-packaged meat spoils quickly and bakery items are not fresh.
Business reply on Google
Dear Marco, thank you for sharing your feedback with us. We’re very sorry to hear about your experience with our pre‑packaged meat and bakery items. We take product freshness and food safety extremely seriously, and your comments have been shared with our store leadership and quality teams for immediate review.
Company vehicle driver is operating the vehicle in a dangerous manner.
Business reply on Google
Good morning, we are sorry to hear that. If there is anything you dislike in our store, we would be more than happy to listen. Please email us at [email protected].
Customer experienced discriminatory behavior and racism from store staff.
Business reply on Google
Dear Kimberly, Thank you for sharing your concerns with us. We are deeply sorry to hear that you felt uncomfortable and perceived any form of discrimination during your visit. This is absolutely not the environment we strive to create, and we take these matters very seriously. Please know that we are committed to treating every customer with respect and dignity. We will be addressing this situation with our team immediately to ensure that all customers feel welcome and valued in our store. If you are willing, we would appreciate the opportunity to speak with you directly to learn more and make things right. You can reach us at 909.923.7426 or [email protected]. Thank you for bringing this to our attention. Your feedback is important, and we will take all necessary steps to prevent this from happening again.
Staff provided unprofessional service and mistreated a customer undergoing medical…
Business reply on Google
Good morning Edna, thank you for sharing your experience, and we’re truly sorry to hear about what you witnessed. We take concerns about fairness and respectful treatment very seriously. Our goal is to provide excellent service to every customer, and we’re disappointed to learn that this may not have been reflected during your visit. We will be forwarding your experience to our operations team and store mentioned for their follow-up.
Staff failed to address racial harassment and ignored follow-up phone calls.
Business reply on Google
Dear valued customer, thank you for bringing this to our attention. We are deeply sorry to know about the experience your wife and son had, it is unacceptable for anyone to be subjected to harassment of any kind, especially in a place meant to be welcoming to all. We take these matters very seriously and are committed to fostering an environment of respect and safety for every customer, regardless of background. We understand your frustration and concern, especially regarding the lack of response when you tried to reach out. That’s not the level of communication or care we strive for, and we sincerely apologize. Please know that we are reviewing this incident thoroughly and taking steps to ensure accountability and prevent anything like this from happening again. If you would like to provide more information or speak with us directly, we invite you to call us to the following number 972-526-7300, thank you.
Shrimp cocktail contained mostly water and vegetables instead of shrimp.
Business reply on Google
Good afternoon Leo,
Employee was rude and physically bumped into customers
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
employees ignore customers and provide poor service
Business reply on Google
Thank you for sharing your experience. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Please email us at [email protected] if you'd like to provide further feedback.
grocery items are significantly overpriced compared to other local stores
Business reply on Google
Dear customer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Cashier was rude and refused to serve the customer at checkout.
Staff members were dismissive and exhibited discriminatory behavior toward the customer.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
High meat prices during mid-week specials
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The tamales were missing ingredients and customer service was unresponsive.
The purchased meat was spoiled by the following day.
Staff were rude and refused to serve an agua fresca.
staff unable to process a standard debit card transaction
Meat department staff provide poor customer service and lack respect.
The purchased fajita meat was improperly prepared and tough.
Deformed tortillas, poor cleanliness, and lack of social distancing.
customer charged for missing items and denied a refund