El Rancho Supermercado
🛒 Retail & Products · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced discriminatory treatment and refusal of service by staff.
Business reply on Google
Dear customer Victor Shelby, we are sorry to know that your experience did not meet expectations. We truly value your feedback and would appreciate the opportunity to understand more about what happened during your visit. If you are open to sharing your experience further, please email us at [email protected] with your name, phone number and a brief description of what led to your 1 star review. Thank you for helping us improve.
Security refused entry to customers carrying personal shopping bags.
Business reply on Google
Dear customer Luis Soria, Thank you for taking the time to share your experience with us. We are truly sorry to know about the inconvenience you faced when bringing your bags into the store. We understand that many customers use their own bags for frozen items, and we never want anyone to feel unwelcome or unfairly judged. Our intention is always to maintain a safe environment for everyone, not to make our customers feel like they are being treated as anything other than valued guests. Your feedback makes it clear that we missed the mark during your visit, and we are addressing this with our team to ensure our policies are communicated and enforced with respect and courtesy. We appreciate your loyalty to our store, and we hope you will give us another chance to provide the positive experience you have always enjoyed.
Pre-packaged meat spoils quickly and bakery items are not fresh.
Business reply on Google
Dear Marco, thank you for sharing your feedback with us. We’re very sorry to hear about your experience with our pre‑packaged meat and bakery items. We take product freshness and food safety extremely seriously, and your comments have been shared with our store leadership and quality teams for immediate review.
Company vehicle driver is operating the vehicle in a dangerous manner.
Business reply on Google
Good morning, we are sorry to hear that. If there is anything you dislike in our store, we would be more than happy to listen. Please email us at [email protected].
Customer experienced discriminatory behavior and racism from store staff.
Business reply on Google
Dear Kimberly, Thank you for sharing your concerns with us. We are deeply sorry to hear that you felt uncomfortable and perceived any form of discrimination during your visit. This is absolutely not the environment we strive to create, and we take these matters very seriously. Please know that we are committed to treating every customer with respect and dignity. We will be addressing this situation with our team immediately to ensure that all customers feel welcome and valued in our store. If you are willing, we would appreciate the opportunity to speak with you directly to learn more and make things right. You can reach us at 909.923.7426 or [email protected]. Thank you for bringing this to our attention. Your feedback is important, and we will take all necessary steps to prevent this from happening again.
Store stopped selling champurrado before the customer arrived.
Business reply on Google
Thank you for sharing your feedback. I’m sorry you weren’t able to get a champurrado during your visit. Our store stops serving champurrado at 7:30PM so the team has enough time to clean and shut down equipment safely before closing. I understand how disappointing that can be, especially when you came specifically for it. I’ve passed your comments along so we can work on communicating our serving times more clearly. Please feel free to reach out anytime if you have questions—we’re here to help.
Staff provided unprofessional service and mistreated a customer undergoing medical…
Business reply on Google
Good morning Edna, thank you for sharing your experience, and we’re truly sorry to hear about what you witnessed. We take concerns about fairness and respectful treatment very seriously. Our goal is to provide excellent service to every customer, and we’re disappointed to learn that this may not have been reflected during your visit. We will be forwarding your experience to our operations team and store mentioned for their follow-up.
customer experienced food poisoning and received poor service from staff
Business reply on Google
Hi Oscar, Thank you for your feedback. We’re sorry to hear that the portion size did not meet your expectations. We strive to provide meals that are both satisfying and fairly portioned, and we appreciate you bringing this to our attention. Your comments have been shared with our team so we can review and ensure consistency in our servings. We value your input and hope to have the opportunity to serve you better in the future. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected]
customer received spoiled food and was overcharged for items
Business reply on Google
Dear customer Eloy Leyva, thank you for sharing your honest feedback. We truly appreciate you taking the time to let us know how you feel. We are sorry to know that your experience at The Rancho has declined over the past few years. Your concerns about product quality, pricing, and especially the tamales are important to us, and we are taking them seriously. We are currently reviewing our recipes and food sources, including the tamales, to ensure they reflect the authentic flavors and quality our customers expect. We also understand how frustrating it can be to see unfamiliar items replacing longtime favorites, we are working to strike a better balance between tradition and variety. Your observation about the store atmosphere is noted, and wea are committed to making improvements that restore your confidence in shopping with us. We hope you will consider visiting again in the future to see the changes we are making.
Staff failed to address racial harassment and ignored follow-up phone calls.
Business reply on Google
Dear valued customer, thank you for bringing this to our attention. We are deeply sorry to know about the experience your wife and son had, it is unacceptable for anyone to be subjected to harassment of any kind, especially in a place meant to be welcoming to all. We take these matters very seriously and are committed to fostering an environment of respect and safety for every customer, regardless of background. We understand your frustration and concern, especially regarding the lack of response when you tried to reach out. That’s not the level of communication or care we strive for, and we sincerely apologize. Please know that we are reviewing this incident thoroughly and taking steps to ensure accountability and prevent anything like this from happening again. If you would like to provide more information or speak with us directly, we invite you to call us to the following number 972-526-7300, thank you.
The cashier was rude and the caldo served was sour.
Business reply on Google
Dear valued customer, first, we would like to apologize for the negative experience you had with our cashier Fatima. We strive to provide the best quality products and excellent customer service for all our customers. Please know that we will be taking the necessary steps to ensure the concerns you noted are addressed to the store director and appropriate departments. Your feedback means a lot to us and we put our customers’ experience and satisfaction as our priority. If you would like to provide more details or speak with us directly, we invite you to contact us on the following number 972-526-7300, thank you.
Shrimp cocktail contained mostly water and vegetables instead of shrimp.
Business reply on Google
Good afternoon Leo,
Employee was rude and physically bumped into customers
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
employees ignore customers and provide poor service
Business reply on Google
Thank you for sharing your experience. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Please email us at [email protected] if you'd like to provide further feedback.
Staff provided incorrect items and attempted to overcharge for them.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
grocery items are significantly overpriced compared to other local stores
Business reply on Google
Dear customer, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Cashier was rude and refused to serve the customer at checkout.
Staff members were dismissive and exhibited discriminatory behavior toward the customer.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
High meat prices during mid-week specials
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
The rice was hard and the bean quality was poor.
Business reply on Google
Dear Alexandro, thank you for sharing your feedback. One of our main goals as a company is prioritizing food safety at all of our locations. We apologize if in this case, we missed the mark. We will forward this information to our Quality Department for follow-up. Please email us at [email protected] if you'd like to provide further feedback.