Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer experienced discriminatory treatment and refusal of service by staff.
Business reply on Google
Dear customer Victor Shelby, we are sorry to know that your experience did not meet expectations. We truly value your feedback and would appreciate the opportunity to understand more about what happened during your visit. If you are open to sharing your experience further, please email us at [email protected] with your name, phone number and a brief description of what led to your 1 star review. Thank you for helping us improve.
Security refused entry to customers carrying personal shopping bags.
Business reply on Google
Dear customer Luis Soria, Thank you for taking the time to share your experience with us. We are truly sorry to know about the inconvenience you faced when bringing your bags into the store. We understand that many customers use their own bags for frozen items, and we never want anyone to feel unwelcome or unfairly judged. Our intention is always to maintain a safe environment for everyone, not to make our customers feel like they are being treated as anything other than valued guests. Your feedback makes it clear that we missed the mark during your visit, and we are addressing this with our team to ensure our policies are communicated and enforced with respect and courtesy. We appreciate your loyalty to our store, and we hope you will give us another chance to provide the positive experience you have always enjoyed.
Store stopped selling champurrado before the customer arrived.
Business reply on Google
Thank you for sharing your feedback. I’m sorry you weren’t able to get a champurrado during your visit. Our store stops serving champurrado at 7:30PM so the team has enough time to clean and shut down equipment safely before closing. I understand how disappointing that can be, especially when you came specifically for it. I’ve passed your comments along so we can work on communicating our serving times more clearly. Please feel free to reach out anytime if you have questions—we’re here to help.
The cashier was rude and the caldo served was sour.
Business reply on Google
Dear valued customer, first, we would like to apologize for the negative experience you had with our cashier Fatima. We strive to provide the best quality products and excellent customer service for all our customers. Please know that we will be taking the necessary steps to ensure the concerns you noted are addressed to the store director and appropriate departments. Your feedback means a lot to us and we put our customers’ experience and satisfaction as our priority. If you would like to provide more details or speak with us directly, we invite you to contact us on the following number 972-526-7300, thank you.
Staff provided incorrect items and attempted to overcharge for them.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
The rice was hard and the bean quality was poor.
Business reply on Google
Dear Alexandro, thank you for sharing your feedback. One of our main goals as a company is prioritizing food safety at all of our locations. We apologize if in this case, we missed the mark. We will forward this information to our Quality Department for follow-up. Please email us at [email protected] if you'd like to provide further feedback.
Employee refused to make a torta and was rude to customer.
Store policy prohibits customers from entering with backpacks
Staff failed to apply an active app promotion to the purchase.
Prepared fruit is rotten and aguas frescas lack fruit flavor.
Staff refused to assist an elderly customer with a product issue.
Kitchen staff refused to take order before posted closing time
Store sold poor quality produce and staff provided dismissive customer service.
The tres leches cake was dry and not as requested.
Staff exhibited discriminatory behavior and overcharged for produce items.
Customer sold uncooked tamales and denied refund due to store policy.
Slow service and poor food quality at the food court.
unsanitary food conditions and poor produce quality at the supermarket
High prices, poor selection, hot store, and stale bread.
The business location feels unsafe and run down.