Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer experienced food poisoning and received poor service from staff
Business reply on Google
Hi Oscar, Thank you for your feedback. We’re sorry to hear that the portion size did not meet your expectations. We strive to provide meals that are both satisfying and fairly portioned, and we appreciate you bringing this to our attention. Your comments have been shared with our team so we can review and ensure consistency in our servings. We value your input and hope to have the opportunity to serve you better in the future. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected]
customer received spoiled food and was overcharged for items
Business reply on Google
Dear customer Eloy Leyva, thank you for sharing your honest feedback. We truly appreciate you taking the time to let us know how you feel. We are sorry to know that your experience at The Rancho has declined over the past few years. Your concerns about product quality, pricing, and especially the tamales are important to us, and we are taking them seriously. We are currently reviewing our recipes and food sources, including the tamales, to ensure they reflect the authentic flavors and quality our customers expect. We also understand how frustrating it can be to see unfamiliar items replacing longtime favorites, we are working to strike a better balance between tradition and variety. Your observation about the store atmosphere is noted, and wea are committed to making improvements that restore your confidence in shopping with us. We hope you will consider visiting again in the future to see the changes we are making.
Security failed to intervene during a physical altercation in the store.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Store has insect infestation and sells spoiled food products.
Cashier closed lane without notice after long wait
Butcher refused to cut meat and provided poor customer service.
Cashier displayed unprofessional behavior and poor customer service skills.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
The manager was rude and dismissive regarding a complaint about spoiled food.
Cashier bypassed customer in line to serve someone else
Technician used unauthentic parts causing phone failure and overcharged the customer.
Staff refused medical assistance to a customer experiencing a health emergency.
customers were harassed and racially profiled by staff and security
The bakery items sold are spoiled and poor quality.
Store failed to honor advertised promotional pricing for pineapples
The bakery cake purchased for a birthday was spoiled.
staff returned handled food to display and bakery sold moldy tortillas
Staff ignored customer request and provided incorrect meat product.
Cashier failed to pack all purchased grocery items.
Cashiers at the store are unprofessional and rude.