Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait time and unprofessional behavior from the rental staff.
Business reply on Google
Hi Angela, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lynette
Unauthorized insurance charges added to the final rental invoice
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
Long wait times due to understaffing and inefficient inventory systems.
Business reply on Google
We're listening and would like to know more, Eddie. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lynette
Rental vehicles provided were dirty and in poor condition.
Business reply on Google
Hi Darcell. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Car reservation was cancelled without providing an alternative vehicle
Business reply on Google
Hi Allan, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. –Chris R.
Understaffing caused long wait times for vehicle rental and service.
Business reply on Google
Hi Vimal, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
The rental vehicle provided was dirty and had a bad odor.
Business reply on Google
Hi. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Kim
Unauthorized charges processed on a closed account after vehicle return.
Business reply on Google
Thank you for your feedback, Jeff. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff provided poor communication and unprofessional service regarding a car reservation.
Business reply on Google
Hi Cagla, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Cherrel’s. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Marisa
Poor customer service, unhelpful staff, and unclean vehicle interior.
Business reply on Google
Hi Justin, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
customer experienced poor service and wasted time due to vehicle issues
Business reply on Google
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Staff refused to resend rental agreement to stranded customer
Business reply on Google
Hi Leslie, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Marisa
The rental car was unavailable and the promised ride was delayed.
Business reply on Google
Adam, I’m truly sorry to hear about your experience. This is not the level of service we aim to provide. Your feedback is invaluable, and we’ll be addressing these issues to improve our processes. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
The rental vehicle provided had a non-functional air conditioning system.
Business reply on Google
Thank you for your review. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA
Staff unprofessionalism and failure to honor confirmed rental car reservation
Business reply on Google
Hi Danielle, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation number and all the details of your experience. Thanks. - Lisa S
Reserved vehicle was unavailable at the scheduled pickup time
Business reply on Google
Thank you for your feedback, Amanda. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you - LP
Reserved vehicle was unavailable and staff failed to provide service.
Business reply on Google
Vanessa, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to secure and return a customer's lost personal item.
Business reply on Google
Hi Brian, I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Chris R.
unavailable reserved vehicle and unauthorized charges with unresponsive management
Business reply on Google
David Tseng, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M