Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to honor a confirmed vehicle reservation.
Business reply on Google
Hi Brandn, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
excessive wait times and lack of vehicle availability
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, B. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
customer charged higher rate for a lower class vehicle
Business reply on Google
Thank you for your review, Aziz. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Vehicle provided did not match reservation and required additional deposit.
Business reply on Google
Thank you for your review, Nathan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The rental location had no inventory despite a confirmed reservation.
Business reply on Google
Thank you for your review, Erik. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Reservation confirmed but no vehicle available with long wait times
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Yu-Tai. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
Staff refused service and denied access to a manager
Business reply on Google
Thank you for your review, Lindsay. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Staff were rude and provided a different vehicle than reserved.
Business reply on Google
Thank you for your review, Madeline. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
Rental car unavailable and redirected to a closed location.
Business reply on Google
Thank you for your review, Edara. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Reservation cancelled due to lack of inventory three days before trip
Business reply on Google
Thank you for your feedback, MARIA. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you.-Christopher
Overbooked rental and provided a vehicle with a broken mirror.
Business reply on Google
Hi L, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lynette
Incorrect billing charges and poor customer service experience
Business reply on Google
Thank you for your review, Jon. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff refused to provide courtesy pickup service for a corporate reservation.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Staff provided poor customer service and refused specific business bank cards.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
customer service failed to provide a follow up call for weeks
Business reply on Google
Hi Charles, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Reservation system failed to secure a vehicle despite branch confirmation.
Business reply on Google
Hi Brian, we appreciate your feedback and sincerely apologize for the frustration you experienced. Your concerns about the reservation system are valid, and we’re committed to improving our processes. We’ll share your insights with our team to enhance the experience for all customers moving forward. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Make sure to have your rental agreement number and contact information ready! Chris M
Reserved vehicle was unavailable upon arrival at the rental location
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Reserved vehicle was unavailable at the rental location
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Many Thanks, -Michael
Vehicle had safety issues and staff coerced a higher rating.
Business reply on Google
Thanks for your review, Berni. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Reservation cancelled without notification due to late arrival
Business reply on Google
Hi Johnny, I would like to know more about your experience. Please email [email protected] and include the rental location, reservation number and your contact information. Thank you. - Lisa S