Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The rental company failed to provide the reserved vehicle.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Rachael. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Reserved vehicle was unavailable at the time of pickup
Business reply on Google
Hi Jay, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
unnecessary charges and poor communication regarding toll devices and insurance
Business reply on Google
Thank you for your review, Diana. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Dirty vehicle provided and incorrect billing for return time
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
The location failed to provide a reserved vehicle without offering assistance.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Jean
Customer unable to reach closed branch or receive response to inquiry.
Business reply on Google
We’re truly sorry to hear about your experience, Tyneisha. Your concerns are important to us, and we appreciate your feedback. We’re committed to improving our communication and ensuring situations like this don’t happen again. Thank you for bringing this to our attention. Chris M
incorrect billing charges added to rental agreement
Business reply on Google
Thank you for your feedback, Brian. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
unauthorized charges were processed on the customer's credit card
Business reply on Google
Joey, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
The business fails to answer phone calls regarding existing reservations.
Business reply on Google
David, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
False damage claim filed and inability to contact location staff
Business reply on Google
Louis, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks.-Christopher
Long hold times and lack of vehicle availability.
Business reply on Google
Kevin, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Lynette
unavailable vehicles and poor communication regarding rental duration and billing
Business reply on Google
Virginia, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Rental car was unavailable despite a confirmed reservation
Business reply on Google
Thank you for your feedback, Afroja. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Staff misled customer into purchasing unnecessary rental insurance coverage.
Business reply on Google
Thank you for your review, Marcos. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Incorrect rental duration recorded and vehicle provided was in poor condition
Business reply on Google
We're listening and would like to know more, James. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details above. Thank you. -Chris R.
The rental agency failed to provide scheduled pickup and customer support.
Business reply on Google
Wendy, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to provide promised updates regarding vehicle availability.
Business reply on Google
Irina, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
rental vehicle had a strong odor of marijuana
Business reply on Google
Courtney Wester, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
A specific employee provided poor customer service at this branch.
Business reply on Google
Scott, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
The branch quoted a higher daily rate than customer service.
Business reply on Google
Nora Saleh, we would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Carol H.