Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The rental car had mechanical issues and a smoke odor.
Business reply on Google
Hi Dominique. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Customer was incorrectly charged an extra fee for late check-in
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
staff provided false information regarding reservation times and displayed…
Business reply on Google
Hi Christina, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Reserved vehicle was unavailable at the rental location upon arrival.
Business reply on Google
Thank you for your review, Joe. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Staff arrived late, vehicle had expired registration, and service was unprofessional.
Business reply on Google
We certainly understand the inconvenience that this may cause, Maricela. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Staff provided unprofessional service and failed to honor vehicle preference requests.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lynette
Long wait times and inability to fulfill a truck reservation.
Business reply on Google
We certainly understand the inconvenience that this may cause, Kurt. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Rental vehicle had mechanical issues causing safety concerns
Business reply on Google
Francise, we're truly sorry to hear about your experience. Your safety and satisfaction are our top priorities, and we appreciate your feedback. We’ll address these concerns to ensure better service in the future. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Staff exhibited prejudice and attempted to charge unauthorized fees.
Business reply on Google
Hi Kainesha, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Customer denied rental due to misinformation regarding debit card policy.
Business reply on Google
Domantra, I’m truly sorry to hear about your experience. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. Thank you Jean
Vehicle provided was unsafe and cleaning service was inadequate
Business reply on Google
Thanks for your review, Shelby. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Michelle
The rental vehicle was provided in an unsanitary condition.
Business reply on Google
Isis, we sincerely apologize for your experience. This is not the standard we strive for. Your feedback about the vehicle's condition and our service is crucial for improvement. We appreciate you bringing this to our attention and will ensure it is addressed with the team. Thank you for sharing your concerns. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
The rental vehicle provided was dirty and smelled strongly of smoke.
Business reply on Google
Thank you for your review, Esam. If you can provide a few more details, I would be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Thank you. - Marisa
Staff failed to honor reservation and provided dishonest service
Business reply on Google
Hello Ashlie, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. Many Thanks, -RA
Rental vehicle had a foul odor and low tire pressure.
Business reply on Google
Hi Heath, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Reservation was not honored and staff provided poor customer service.
Business reply on Google
Thank you for your review, Anshul. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA
Customer charged for pre-existing vehicle damage and provided dirty car.
Business reply on Google
Mr. Arteaga, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
The rental vehicle was provided in an unsanitary and smoke-filled condition.
Business reply on Google
Justin, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Customer experienced repeated reservation failures and false documentation regarding…
Business reply on Google
We're listening and would like to know more, Paris. Please email [email protected] with your reservation numbers and the details of your experience. Thank you. -Chris R.
Company falsely charged customer for damages after failing to inspect vehicle.
Business reply on Google
Red Cardinal Productions, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE