Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Reservations were rejected due to lack of vehicle availability
Business reply on Google
Hi lance, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Vehicle smelled of cigarettes and customer service wait times were excessive.
Business reply on Google
Thank you for your feedback, Tristan. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Confirmed rental unavailable due to overbooking and lack of communication.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Lynette
Staff member refused to honor reservation and provided poor customer service
Business reply on Google
CeCe, customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Jean
Rental contract remained open after vehicle return causing billing and rental issues.
Business reply on Google
Erin, we’d like to look into this further. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation number, your contact information and the details. We look forward to hearing from you soon. -Chris M
Location double charged customer and failed to provide a refund.
Business reply on Google
Hello, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide the rental location, reservation or rental agreement number, your contact information, and the details. Many Thanks, -RA
Incorrect billing charges for rental days despite timely vehicle return
Business reply on Google
Thank you for your review, Holly. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - Marisa
Staff were rude and refused to rent a vehicle to customer
Business reply on Google
Frances, we want our service to be the best around and would be happy to address the level of service you received. To do so, please email [email protected] with your contact information, reservation or rental agreement number and the details above. We look forward to hearing from you soon. Kind regards -ML
Staff refused to honor a confirmed reservation and provided poor service.
Business reply on Google
Andrew W, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH
Enterprise failed to provide promised vehicle and ignored follow-up requests.
Business reply on Google
James, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Marisa
Enterprise held customer liable for hail damage after vehicle was returned
Business reply on Google
Thanks for your comments, Ariel. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thank you. - Lisa S
Vehicle provided was in poor mechanical condition and unclean
Business reply on Google
Annette, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Staff denied rental vehicle due to fear of negative customer survey
Business reply on Google
Haley, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
customer wrongly charged for pre-existing vehicle damage
Business reply on Google
Saiichi, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thank you. -KB
Rental reservation was not confirmed or honored by the branch
Business reply on Google
Hello Michael, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA
Manager interrupted customer and failed to provide assistance
Business reply on Google
Santiago, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you, Christina.
Unauthorized charges and forged rental agreement signature by staff
Business reply on Google
Hi Mackenzie, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.- HH
Oil spill in rental vehicle damaged personal property and luggage.
Business reply on Google
Hello Kevin, we appreciate it when customers tell us about their experiences and we recognize how disappointing it is to receive a rental vehicle that is not as fresh as you expected. We would like to speak with you further. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Many Thanks, -RA
Reservation was cancelled and staff was unhelpful and rude
Business reply on Google
Hi Angie, I would like to know more about your experience. Please email [email protected] and include the rental location, reservation numbers and your contact information. Thank you. -Chris R.
Unprofessional staff and failure to provide reserved rental vehicle
Business reply on Google
Chad, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M