Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff were unhelpful regarding an unexplained rental charge.
Business reply on Google
Thank you for your review, Jessica. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Reservations were cancelled at the last minute causing business disruption.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
The business failed to honor a verbal agreement regarding fuel charges.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Business closed at appointment time despite allowing booking.
Business reply on Google
Thank you for your feedback, Kaiden. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Staff refused rental service without clear justification leaving customer stranded
Business reply on Google
Hi Daisy, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
Staff refused drop-off location change and hung up on customer.
Business reply on Google
Hi Abdullah, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Marisa
Reserved vehicle was unavailable at the time of pickup.
Business reply on Google
Hi, we would like to know more about your experience so we can help. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Kim
Long wait time to receive keys after check-in
Business reply on Google
Thank you for your review, derek. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Reserved vehicle was unavailable upon arrival at the rental location.
Business reply on Google
Thank you for your feedback, divya. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Inconsistent documentation requirements caused reservation cancellation and travel…
Business reply on Google
Thank you for your feedback, Eric. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Unprofessional staff behavior and delays during vehicle pickup.
Business reply on Google
Azuz, we’re truly sorry to hear about your experience. Your feedback regarding Luis and the service delays is important to us. We strive for better, and we’ll be addressing this with our team to ensure improvements. Thank you for sharing your thoughts, and we appreciate your patience. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
Staff refused to provide a replacement vehicle for a faulty car.
Business reply on Google
ABODY, I'm truly sorry to hear about your experience. We strive for transparency and quality service, and it sounds like we fell short. Your feedback is invaluable and will help us improve. We appreciate you bringing this to our attention, and we’ll work on addressing these issues. Please visit this link if you need further assistance: www.enterprise.com/en/help/contact.html. Chris M
customer overcharged for unauthorized rental coverage and experienced poor management…
Business reply on Google
Thanks for your review, manoj. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Hidden deposit requirements and restrictive payment policies caused significant customer…
Business reply on Google
Thank you for your review, Lane Stapleton. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. -Stacy
Disputed excessive damage charges and missing records of paid deductible.
Business reply on Google
Thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information and reservation or rental agreement number to [email protected]. Thanks. - Lisa S
Company filed insurance claim for damage customer did not cause
Business reply on Google
Emaleigh, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - Marisa
Vehicle was rodent-infested, had expired registration, and damaged personal property.
Business reply on Google
Afton, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. John
Unauthorized charges and unprofessional staff behavior regarding rental return date
Business reply on Google
Meron, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Inconsistent rental drop-off fees and unprofessional staff behavior.
Business reply on Google
Stefano, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.
Vehicle provided was unsanitary and customer service promises were not fulfilled.
Business reply on Google
Thank you for your review, Stephanie. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH