Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
reservation not honored and excessive wait time for vehicle pickup
Business reply on Google
Thank you for your review, Gordon. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
The company is unorganized and discriminates in vehicle availability.
Business reply on Google
Hi Shamika, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. - Lisa
The rental vehicle was provided in an unclean and poorly maintained condition.
Business reply on Google
Hi Zakary. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff were dishonest and the office environment was unpleasant.
Business reply on Google
Thank you for your review, Tonya. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Michelle
customer misled regarding daily charges for the damage waiver
Business reply on Google
Hi Daniel, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Marisa
Vehicle size discrepancy and strong cigarette odor in rental car.
Business reply on Google
Thank you for your review, Landon. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Inconsistent information provided regarding rental requirements and vehicle availability.
Business reply on Google
Thank you for your feedback, Ale. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Vehicle provided had mechanical failure and replacement was unsanitary.
Business reply on Google
Thank you for your feedback, Terra. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
The location charged the customer despite insurance coverage for repairs.
Business reply on Google
Hi Kristen, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lynette
Rental location failed to provide reserved vehicle causing significant travel disruption
Business reply on Google
Hi Cate, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Michelle
Unsafe vehicle condition and lack of transparency regarding rental charges.
Business reply on Google
Hi Tazhia, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Many Thanks, -Michael
Reserved vehicle unavailable at pickup time and poor customer service follow-up.
Business reply on Google
Thank you for your feedback. We would like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, -Natalie
The rental location failed to honor a reservation without prior notice.
Business reply on Google
Hi Felicia, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team. Thank you. -Chris R.
The rental location failed to provide a reserved vehicle on time.
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your rental needs, Lou. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Christina
The rental location failed to provide reserved vehicles on two occasions.
Business reply on Google
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Many Thanks, -Michael
Vehicle provided was dirty and staff falsely accused customer of damage.
Business reply on Google
Tre, we’re truly sorry to hear about your experience. We'd like to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. Thank you Jean
Reserved vehicle unavailable and staff provided poor customer service
Business reply on Google
Good morning A. If there is anything we can do to help you, please do not hesitate to contact us using the following link: www.enterprise.com/en/help/contact.html with details of your experience. Thank you -Christopher
Reserved vehicle unavailable and incorrect fuel charges applied
Business reply on Google
Thank you for your review, Alexander. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Branch refused to provide a comparable vehicle despite availability.
Business reply on Google
Monika, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - DR
Rental car reservation cancelled twenty minutes before scheduled pickup time
Business reply on Google
Thank you for your feedback, Jeff. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no cars immediately available. We would like to address this with you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you -ML